Felicia Calico Jefferson
Tyler
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Telephone Operator/Office Assistant
Texas College
Tyler
01.2025 - Current
- Operated multi-line telephone system for incoming and outgoing calls.
- Assisted students and staff with inquiries and issues via phone.
- Provided information about college services and academic programs to callers.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Routed calls to the correct department based on caller needs.
- Communicated effectively with other departments regarding customer concerns.
Institutional Review Board Coordinator
The University of Texas at Tyler
Tyler
07.2021 - 10.2024
- Managed scheduling and communication for faculty meetings and departmental activities.
- Supported budget tracking and expense reporting for departmental projects and events.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Ensured compliance with company policies and procedures related to project management activities.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Analyzed financial activities of department to share budgetary input with managers.
- Collaborated with faculty and researchers on project development and execution.
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
Contracts & Budgets Analyst
HOPE Cancer Center of East Texas
Tyler
03.2016 - 07.2021
- Analyzed budget proposals for compliance with organizational policies, supporting informed decision-making.
- Analyzed budget reports to identify discrepancies and recommend corrective actions.
- Coordinated the review process of all submitted budgets prior to approval.
- Evaluated funding requests and provided recommendations for resource allocation.
- Conducted clinical research to gather data for studies
- Managed regulatory compliance processes to ensure adherence
- Administered health information systems to maintain patient data integrity
Education
Master of Science - Criminal Justice
Jarvis Christian University
Tyler, TX08-2026
Bachelor of Science - Business Administration
Texas College
Tyler, TX05-2016
Skills
- Customer service
- Effective communication
- Problem resolution
- Project management
- Budget tracking
- Data analysis
- Regulatory compliance
- Financial reporting
- Research collaboration
Awards
- 05/01/15, Honor's Student, Texas College - 3.75 GPA
- 12/01/14, Dean's List, Texas College - 3.75 GPA
- 12/01/13, Dean's List, Texas College - 3.8 GPA
Timeline
Telephone Operator/Office Assistant
Texas College
01.2025 - Current
Institutional Review Board Coordinator
The University of Texas at Tyler
07.2021 - 10.2024
Contracts & Budgets Analyst
HOPE Cancer Center of East Texas
03.2016 - 07.2021
Master of Science - Criminal Justice
Jarvis Christian University
Bachelor of Science - Business Administration
Texas College