Felicia Caples-Azu
Memphis,TN
Summary
Dynamic professional with extensive experience at Shelby County Government and a proven track record in data entry and documentation. Adept at enhancing workflow efficiency and delivering exceptional customer service. Recognized for mentoring peers and resolving client inquiries with empathy, ensuring compliance and accuracy in all tasks.
Overview
27
27
years of professional experience
Work History
Administration Clerk
Shelby County Government
10.2025 - Current
- Managed daily administrative tasks, ensuring efficient office operations and support for various departments.
- Processed documents and maintained accurate records in compliance with county regulations.
- Coordinated scheduling of meetings, facilitating communication between staff and external stakeholders.
- Assisted in the development of procedural guidelines to improve workflow efficiency within the office.
- Handled incoming phone calls and answered questions from callers.
- Managed daily office operations, ensuring smooth workflow and effective communication among departments.
- Processed administrative paperwork, maintaining accuracy in records and compliance with government regulations.
Associate Appraiser
Shelby County Property Assessor's Office
10.2016 - Current
- Conducted property assessments to determine market value using established guidelines and methodologies.
- Analyzed property data and trends to ensure accurate valuation reports for stakeholders.
- Collaborated with local government officials to address property appraisal inquiries and disputes.
- Mentored junior appraisers on best practices in valuation techniques and regulatory compliance.
- Documented condition and special features to provide accurate estimations.
- Answered customer questions and provided information about findings.
- Produced reports with detailed valuations.
Tax Preparer
Paton Tax Services
01.2022 - 04.2025
- Prepared individual and corporate tax returns, ensuring compliance with federal and state regulations.
- Reviewed financial documents for accuracy, identifying discrepancies and implementing corrective measures.
- Conducted tax research to stay updated on changing laws and regulations impacting clients' filings.
- Assisted clients in understanding tax obligations and maximizing deductions through personalized consultations.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Tax Associate
HR Block
01.1999 - 04.2012
- Provided exceptional support to customers, addressing inquiries and resolving issues efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Education
High School Diploma -
Melrose High
Memphis, TNNo Degree - Communications Certification
Shelby State Community College
Memphis, TNReal Estate
Success School of Real Estate
Memphis, TN09-2005
Skills
- Data entry proficiency
- Paperwork and documentation
- Data entry
- Telephone reception
Languages
English
Full Professional
Timeline
Administration Clerk
Shelby County Government
10.2025 - Current
Tax Preparer
Paton Tax Services
01.2022 - 04.2025
Associate Appraiser
Shelby County Property Assessor's Office
10.2016 - Current
Tax Associate
HR Block
01.1999 - 04.2012
High School Diploma -
Melrose High
No Degree - Communications Certification
Shelby State Community College
Real Estate
Success School of Real Estate