Felicia Carter
Greensboro,North Carolina
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
12
12
years of professional experience
Work History
Operations Manager
Ice Age Management Inc., dba McDonald's
Greensboro, NC
11.2023 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Responded to information requests from superiors, providing specific documentation.
- Guided employees on understanding and meeting changing customer needs and expectations.
Operations Supervisor
Ice Age Management Inc., dba McDonald's
Greensboro, NC
09.2021 - 11.2023
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Identified areas of improvement and developed strategies to increase efficiency.
- Consulted with managers to resolve problems relating to employee performance, office equipment, and work schedules.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Operations Supervisor
JT Enterprises Inc., dba McDonald's
Greensboro, NC
10.2012 - 09.2021
- Identified areas of improvement and developed strategies to increase efficiency.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained new employees on proper job functions and company policies and procedures.
- Developed strong relationships with customers through excellent customer service practices.
Education
Bachelor of Science - Accounting
Strayer University
Greensboro, NCSkills
- P&L management
- Staff training
- Procedure development
- Strategic planning
- High-pressure environments
- Team leadership
- Financial and cash flow analyses
Ray Kroc Award Winner, 2006
- The achievements of the top 1% of restaurant managers worldwide, recognized by leading through actions and behaviors, and achieve superior business results.
Five times Outstanding Store Management Award 2006-2011
- Top performing restaurant manager that demonstrate exceptional leadership and business results across various metrics.
Timeline
Operations Manager
Ice Age Management Inc., dba McDonald's
11.2023 - Current
Operations Supervisor
Ice Age Management Inc., dba McDonald's
09.2021 - 11.2023
Operations Supervisor
JT Enterprises Inc., dba McDonald's
10.2012 - 09.2021
Bachelor of Science - Accounting
Strayer University
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