Administrative Specialist – Prosthetics Patient Access Representative – Diagnostic Imaging Insurance Verification & Authorization Specialist
Allen Orthotics & Prosthetics
October 2024 – Present
In my current role, I coordinate care for prosthetic patients from initial intake through authorization and scheduling I screen and schedule patients based on clinical and insurance criteria, verify benefits, and submit prior authorizations to ensure timely treatment I review estimated financial responsibility with patients and assist families in identifying funding resources when needed I work closely with practitioners to ensure documentation is complete and care is delivered efficiently while maintaining a supportive and patient-centered experience
Midland Memorial Hospital – Diagnostic Imaging
May 2015 – January 2020
At Midland Memorial Hospital, I performed patient registration and detailed medical data entry in a fast-paced diagnostic imaging department I screened patients prior to their exams to confirm readiness and provided clear preparation instructions to ensure successful imaging procedures I verified insurance information, confirmed required documentation, and maintained accuracy while managing a high daily patient volume This role strengthened my communication skills and reinforced the importance of precision and patient comfort in imaging services
Allen Orthotics & Prosthetics
May 2007 – May 2015
During my previous tenure at Allen Orthotics & Prosthetics, I specialized in insurance verification and prior authorization for orthotic and prosthetic patients I communicated directly with insurance carriers regarding coverage criteria and educated patients on their benefits and financial responsibilities In addition to administrative responsibilities, I assisted practitioners during cranial remolding appointments by helping keep infants calm and engaged while measurements and assessments were performed This hands-on involvement provided valuable exposure to cranial orthotic treatment processes and strengthened my ability to work comfortably with infants and their families in a clinical environment