Felicia Chambers
Houston,Texas
Summary
Dedicated Senior Property with more than 20 years overseeing diversified portfolio of Multifamily properties. Maintained continual oversight of facilities. Easily takes on large-scale management roles while providing meticulous monitoring of community and team success and safety.
Overview
16
16
years of professional experience
Work History
Senior Property Manager
Keener Management
Housaton, TX
09.2022 - Current
- Developed and implemented policies, procedures and systems to ensure efficient management of properties.
- Negotiated contracts with vendors for the maintenance of properties.
- Created budgets and monitored expenses related to managing properties.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Prepared reports on the condition of managed properties for owners or investors.
- Analyzed market conditions to determine optimal rental rates for each property.
- Monitored compliance with health and safety regulations at all managed properties.
- Reviewed financial statements regularly to ensure profitability of each property under management.
- Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
- Performed periodic reviews of existing leases for accuracy and completeness.
- Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
- Provided guidance and support to junior members of the team when needed.
Property Manager
MAA
Humble, TX
04.2019 - 09.2022
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Property Manager
Sentinel Real Estate Corporation
Spring, TX
01.2008 - 04.2019
- Compiled and conveyed operational and financial data to regional manager.
- Prepared detailed budgets and financial reports for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Planned, scheduled and coordinated general maintenance or repairs for residential properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Accomplishments
- 2012 Certfied Apartment Manager * Houston Apartment Association
- 1999 Leasing 101 * Houston Apartment Association
Timeline
Senior Property Manager
Keener Management
09.2022 - Current
Property Manager
MAA
04.2019 - 09.2022
Property Manager
Sentinel Real Estate Corporation
01.2008 - 04.2019
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