Felicia A. Clay
Daytona Beach,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health Care Administration position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Case Manger Assistant
AdventHealth
08.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Greeted guests in with friendliness and professionalism
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Worked closely with management to provide effective assistance for specific aspects of business operations
Resident Service Supervisor
Gold Choice Assisting Living Facility
08.2023 - 10.2023
- Maintained accurate records of90+ resident interactions, leading to improved transparency within team
- Improved resident satisfaction by addressing concerns promptly and efficiently
- Managed move-in and move-out processes, ensuring smooth transitions for both new and departing residents
Certified Medication Technician
Brilliance Assisted Living
01.2019 - 03.2020
- Prepared medication doses accurately by following medication administration records (MAR) written by healthcare providers
- Counted and recorded medication inventory routinely to maintain medication security and control
- Administered over60 + patient's oral medications, under written direction of physician
Education
Master of Science - Health Care Administration
South University Savannah
Savannah, GA06.2024
Bachelor of Science - Healthcare Management
South University Savannah
Savannah, GA06.2023
Diploma - undefined
Florida Technical College
DeLand, FL04.2017
Skills
- Medication Administration
- Documentation
- Office Staffing
- Teamwork and Collaboration
- Medical Terminology Knowledge
- Time management abilities
- Microsoft Office
Accomplishments
Documented Patients Admits and Discharges accordantly and accurately to improve hospital.
60+ blood glucose and 50+ specimens daily.
Collaborated with a team of 6 in the development of maintaining
patients privacy and safety.
Improved in building relationships with patients.
Achieved over 90% of patient's satisfaction in providing personal care and treatment.
Documented /Administered patients meds as instructed under written direction of a nurse.
Languages
English
Full Professional
Timeline
Case Manger Assistant
AdventHealth
08.2024 - Current
Resident Service Supervisor
Gold Choice Assisting Living Facility
08.2023 - 10.2023
Certified Medication Technician
Brilliance Assisted Living
01.2019 - 03.2020
Bachelor of Science - Healthcare Management
South University Savannah
Diploma - undefined
Florida Technical College
Master of Science - Health Care Administration
South University Savannah
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