Felicia Clevenger
Albuquerque,NM
Summary
Dynamic Slot Shift Manager with a proven track record at Black Mesa Casino, adept in executive leadership and strategic planning. Successfully restored revenue streams post-COVID through effective budgeting and compliance with Title 31 regulations. Renowned for optimizing operations and fostering team collaboration, ensuring high guest satisfaction and loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Floor Attendant
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
- Selected for the prestigious opening team of a 3000+ room mega resort.
Slot Shift Manager
Black Mesa Casino
Algodones, NM
03.2015 - 06.2024
- Interim Slot Director (Nov 2021 - June 2022): Appointed by executive leadership to direct the entire Slot department during the critical post Covid reopening.
- Managed department wide, staffing, budgeting, and machine floor optimization to successfully restore revenue streams.
- Collaborated with general manager and tribal council to implement new safety protocols and regulatory standards.
- Promotion: Advanced from Slot Supervisor to Slot Shift Manager (2019) based on leadership excellence and deep operational knowledge.
- Managed the $12 million property rebranding and renovation in 2017, maintaining high guest loyalty during the transition.
- Insured 100% accuracy in Title 31 (AML) reporting and federal tax documentation for all high-value payouts.
- Supervised daily operations to ensure compliance with gaming regulations and company policies
Slot Lead Supervisor
Sandia Resort & Casino
Albuquerque, NM
04.2007 - 03.2012
- Promotion: Earned lead supervisor role after only 10 months in security, managing floor operations for a premiere 1,800+ machine resort.
- Security Officer (June 2006-April 2007): Provided property-wide safety and asset protection.
Slot Supervisor
Tropicana Casino And Resort
Laughlin, NV
06.2002 - 08.2005
- Supervised daily operations of slot machines, ensuring compliance with casino regulations.
- Trained and mentored new staff on slot machine functionality and customer service standards.
- Analyzed machine performance data to identify trends and optimize operational efficiency.
- Resolved customer inquiries and issues related to slot gaming in a timely manner.
Slot Floor Attendant
Tropicana Casino And Resort
Las Vegas, NV
01.1999 - 06.2002
- Maintained cleanliness and organization of gaming floor to ensure optimal guest experience.
- Assisted guests with inquiries, providing information on casino amenities and services.
Education
High School Diploma -
Pagosa Springs High School
Pagosa Springs, CO05.1980
Skills
Executive Leadership: interim director experience, budgeting, strategic planning
Compliance: Title 31/AML Expert, NIGC/Tribal Regulations
Operations: Bally’s SDS/player tracking, Revenue Maximization, Conflict De-escalation
Certification
- Gaming License: Key Gaming License eligible (New Mexico)
- Title 31/ Anti-Money laundering (AML) Expert.
Timeline
Slot Shift Manager
Black Mesa Casino
03.2015 - 06.2024
Slot Lead Supervisor
Sandia Resort & Casino
04.2007 - 03.2012
Slot Supervisor
Tropicana Casino And Resort
06.2002 - 08.2005
Slot Floor Attendant
Tropicana Casino And Resort
01.1999 - 06.2002
Floor Attendant
Mandalay Bay Resort & Casino Las Vegas
High School Diploma -
Pagosa Springs High School