Felicia Cole
Clayton,NC
Summary
Results-driven Business Operations and Financial Management professional with extensive experience in fiscal oversight, spend plan tracking, and operational process management across government and private sectors. Proven expertise in financial systems, reporting, and compliance, with a strong ability to analyze complex data, forecast business needs, and develop strategic solutions. Adept at managing budgets, monitoring expenditures, and ensuring adherence to policies and procedures while supporting organizational goals.
Overview
27
27
years of professional experience
Work History
Business Operations Manager
Department of Health and Human Services / DMH
Raleigh
01.2023 - Current
- Manage operational processes including Procurement, P-card management, invoices, expenditures, fixed assets, travel, temporary solutions lifecycle, and all accounting processes, AP, AR, expenses.
- Manages the Accounts Payable expense and Invoice data entry process
- Oversee financial management for LMEs and grant funding, ensuring accuracy and compliance.
- Supervise accounting teams and manage workflow to optimize efficiency and performance.
- Lead onboarding and offboarding processes and maintain compliance with organizational policies.
- Monitor and track expenditures, ensuring cost-effectiveness and timely processing.
- Develop and implement process improvements for operational and financial systems.
Fraud Investigator / Business Customer Associate
Department of Commerce
Raleigh
01.2021 - 01.2023
- Investigated fraud cases, ensuring compliance with regulatory requirements and internal policies.
- Analyzed financial and operational data to identify discrepancies and risks.
- Provided customer and business support while maintaining high standards of accuracy and service.
- Collaborated across departments to improve fraud detection processes and reporting.
Financial Manager / Financial Analyst
Verizon Wireless
Raleigh
01.2018 - 01.2020
- Served as Financial Manager for key accounts including BB&T/SunTrust merger.
- Managed financial analysis, contract pricing, and cost adjustments during large-scale merger integration.
- Monitored budgets, expenditures, and financial performance to ensure alignment with strategic goals.
- Produced detailed financial reports and provided recommendations to leadership.
- Ensured compliance with financial regulations and internal procedures.
Account Representative / Provisioner
Frontier Communications
01.2000 - 01.2017
- Managed customer accounts and service provisioning processes.
- Data entry, Posting, debit credit transactions.
- Coordinated service delivery, ensuring accuracy and timeliness.
- Maintained detailed records and supported operational and customer service functions.
- Developed strong problem-solving and communication skills through long-term client interaction.
Education
MBA - Business Administration And Management
Capella University
Minneapolis, MN07-2026
Bachelors - Business Operational Management
Roberts Wesleyan
Rochester, NY01-2019
Skills
- Financial Analysis & Budget Management
- Spend Plan Tracking & Reporting
- SAP, ARIBA, Microsoft Office, NCEP, NCFS
- Data Analysis & Dashboard Reporting
- Contract & Procurement Oversight
- Federal & State Program Compliance
- Process Improvement & System Evaluation
- Training Development & Team Mentorship
- Risk Assessment & Problem Solving
- Accounting Supervisory Role
- Extensive experience managing funding, expenditures, and financial reporting aligned with maintenance and construction programs
- Proficient in business systems including SAP, NCEP, NCFS, ARIBA, and reporting tools to track budgets and project performance
- Strong analytical skills with experience producing bi-weekly, monthly, and quarterly financial reports
- Experience monitoring procurement processes and ensuring compliance with purchasing procedures
- Proven ability to evaluate system functionality, identify risks, and implement strategic improvements
- Skilled in training, mentoring, and cross-functional collaboration across teams and departments
Additional Information
- Ability to manage complex financial systems and large datasets
- Strong communication skills for internal and external stakeholders
- Demonstrated leadership and team development experience
- Proactive in identifying risks and implementing effective solutions
Timeline
Business Operations Manager
Department of Health and Human Services / DMH
01.2023 - Current
Fraud Investigator / Business Customer Associate
Department of Commerce
01.2021 - 01.2023
Financial Manager / Financial Analyst
Verizon Wireless
01.2018 - 01.2020
Account Representative / Provisioner
Frontier Communications
01.2000 - 01.2017
Bachelors - Business Operational Management
Roberts Wesleyan
MBA - Business Administration And Management
Capella University