Felicia Jones
Raleigh,NC
Summary
Accomplished in leading YWCA Greensboro's Healthy Moms Healthy Babies program, I enhanced case management workflows and fostered multicultural competence, achieving significant client outcomes. Expert in workflow optimization and skilled in conflict mediation, my leadership ensured comprehensive service delivery and established strong community partnerships, markedly improving maternal health goals.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Senior Perinatal Community Health Partner
Cityblock Health
Greensboro, NC
01.2022 - Current
- achieved successful client outcomes by identifying and addressing their unique needs
- Collaborated with colleagues and support staff to maximize team efficiency
- Provided comprehensive case management services, ensuring consistent progress toward socioeconomic and maternal health goals.
- Collaborated with multidisciplinary teams to ensure effective case management and coordinated service provisions.
- Built a strong referral network with the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other maternal health professionals.
- Provided continuous emotional and physical support throughout pregnancy and giving birth.
- Promoted self-care practices for mothers postpartum recovery by providing resources and serving the household.
Director of Healthy Moms Healthy Babies
YWCA Greensboro
Greensboro, NC
08.2020 - 01.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised interns and provided case management feedback.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Assisted in recruiting, hiring and training of employees.
- Cultivated a positive work environment that fostered employee engagement and increased positive morale.
- Established a culture of continuous learning by providing opportunities for continuing education and trainings.
- Collaborated with community partners to provide resources
- Facilitated doula trainings to enhance program offerings.
- Collected and reported data for grant requirements.
- Provided education and trainings for family participants.
Healthy Moms Healthy Babies Program Manager
YWCA High Point
High Point, NC
08.2019 - 08.2020
- Directed daily program operations to ensure compliance with established standards.
- Enhanced case management workflows ensuring efficient client service delivery.
- Analyzed interactions between parents and children without bias, offering objective feedback for effective case management strategies.
- Developed personalized case management to enhance well-being of clients and families.
- Supervised two interns, providing case management feedback.
- Collaborated with community providers and organizations for comprehensive case management and positive outcomes.
Education
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA05-2019
Bachelor of Arts - Community Justice And Studies
Guilford College
Greensboro, NC05-2015
Skills
- Workflow optimization
- Skilled in Conflict Mediation
- Staffing Process Management
- Multicultural competence
- Case management
- Parenting education and skills
- Motivational interviewing
- Clear Documentation Practices
- Client advocacy
- Collaborative Community Initiatives
- Public health
Affiliations
Member of Zeta Phi Beta Inc. DKZ chapter
Volunteer doula service provider
Help with food distribution at church I attend
Certification
Certified Full Spectrum Doula
Certified Community Health Worker
Timeline
Senior Perinatal Community Health Partner
Cityblock Health
01.2022 - Current
Director of Healthy Moms Healthy Babies
YWCA Greensboro
08.2020 - 01.2022
Healthy Moms Healthy Babies Program Manager
YWCA High Point
08.2019 - 08.2020
Certified Full Spectrum Doula
Certified Community Health Worker
Master of Arts - Human Services Counseling
Liberty University
Bachelor of Arts - Community Justice And Studies
Guilford College
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