Sarah King
Nashua,NH
Summary
Results-driven professional with expertise in customer relationship building, operations management, and performance analysis. Proven ability to enhance patient outcomes and optimize workflows through strategic partnerships and innovative strategies.
Dynamic Community Health Partner with a focus on operations management and performance analysis. Skilled in developing strategic partnerships and coordinating care plans, driving engagement, and improving service delivery while mentoring teams to adhere to best practices.
Experienced with counseling individuals struggling with substance abuse to foster recovery and resilience. Utilizes evidence-based techniques to create personalized treatment plans. Strong understanding of addiction psychology and proven ability to manage crises effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Health Partner
Cityblock Health
Worcester, MA
10.2023 - 04.2026
- Developed strategic partnerships to enhance community health initiatives.
- Analyzed data trends to improve service delivery and patient outcomes.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Facilitated workshops to educate stakeholders on healthcare access and equity strategies.
- Coordinated outreach efforts, increasing engagement with local organizations and providers.
- Mentored junior staff, fostering professional growth and ensuring adherence to best practices.
- Assessed client needs through comprehensive interviews, improving service delivery and individual engagement.
- Coordinated care plans with multidisciplinary teams to enhance patient support and resource allocation.
Case Manager
Lahey Health
Tewksbury, MA
08.2022 - 09.2023
- Monitored client progress and adjusted treatment plans based on ongoing evaluations and feedback.
- Developed educational materials to inform clients about available services, promoting self-advocacy and empowerment.
- Managed case documentation efficiently, ensuring compliance with regulatory standards and confidentiality protocols.
- Advocated for clients' rights within healthcare systems, facilitating access to necessary resources and services.
- Conducted individual and group counseling sessions to support client recovery goals.
- Developed personalized treatment plans based on comprehensive assessments and client needs.
- Monitored client progress, adjusting interventions to enhance treatment effectiveness.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Provided crisis intervention and support during high-stress situations for clients in need of immediate assistance.
- Mentored junior counselors, sharing best practices and improving team performance through knowledge transfer.
Certified Nursing Assistant
Saint Joseph's Convent
Biddeford Pool, ME
01.2019 - 05.2022
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted nursing staff with patient assessments and routine health checks for accurate records.
- Implemented infection control procedures to maintain a safe environment for residents and staff.
- Trained new team members on best practices for patient care and operational protocols.
- Facilitated communication between patients, families, and healthcare team to enhance satisfaction and understanding.
Education
Psychology
Rivier University
Nashua, NH05-2022
Skills
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in Google Workspace
- Operations management
- Innovation mindset
- Workflow optimization
- Satisfaction tracking
Certification
- First Aid/CPR Certified
Timeline
Community Health Partner
Cityblock Health
10.2023 - 04.2026
Case Manager
Lahey Health
08.2022 - 09.2023
Certified Nursing Assistant
Saint Joseph's Convent
01.2019 - 05.2022
Psychology
Rivier University