Felicia Conners
Heath
Summary
Dedicated professional with a strong work ethic and attention to detail, honed at Denison University. Proven ability to enhance operational efficiency through teamwork and problem-solving. Skilled in maintaining high standards of cleanliness and quality control, ensuring guest satisfaction and safety in diverse environments. Committed to continuous improvement and effective communication.
Overview
13
13
years of professional experience
Work History
Building Services Assistant
Denison University
01.2022 - Current
- Maintained cleanliness and organization of campus facilities to ensure a safe environment.
- Assisted in routine inspections of buildings, identifying maintenance needs promptly.
- Operated cleaning equipment and tools effectively to enhance operational efficiency.
- Collaborated with team members to streamline service requests and improve response times.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
On Call Banquet Server
Granville Inn
02.2021 - 01.2025
- Delivered high-quality service during banquets, ensuring guest satisfaction and smooth event execution.
- Set up and arranged banquet spaces according to floor plans and client specifications.
- Assisted in training new staff on service standards and operational procedures.
- Maintained cleanliness and organization of dining areas throughout events.
- Responded promptly to guest inquiries, resolving issues efficiently to enhance service quality.
Housekeeping Supervisor
Cherry Valley Hotel
07.2019 - 01.2022
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies and equipment, optimizing resource utilization.
- Conducted regular inspections of guest rooms and public areas to maintain quality assurance standards.
- Implemented efficient scheduling to maximize workforce productivity and minimize downtime.
- Resolved guest complaints promptly, fostering positive relationships and maintaining hotel reputation.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
Final Assembler/Quality Control Checker
Armor Source
03.2013 - 07.2019
- Assembled complex components according to specifications and quality standards.
- Operated precision tools and machinery to complete assembly tasks efficiently.
- Conducted quality control inspections to ensure product integrity and compliance.
- Collaborated with team members to streamline assembly processes and improve workflow.
- Maintained accurate records of production activities and inventory levels consistently.
- Ensured adherence to safety regulations, promoting a safe working environment for all staff.
- Identified opportunities for process improvements, enhancing overall productivity and efficiency.
- Trained new employees on assembly techniques and safety protocols effectively.
Education
High School Diploma -
Heath High School
HeathCertificate - Medical Billing And Coding Specialist
Southern State
Hillsboro, OH12-2025
Skills
- Teamwork and collaboration
- Strong work ethic
- Willingness to learn
- Problem-solving
- Attention to detail
- Critical thinking
- Active listening
- Relationship building
- Goal setting
Timeline
Building Services Assistant
Denison University
01.2022 - Current
On Call Banquet Server
Granville Inn
02.2021 - 01.2025
Housekeeping Supervisor
Cherry Valley Hotel
07.2019 - 01.2022
Final Assembler/Quality Control Checker
Armor Source
03.2013 - 07.2019
High School Diploma -
Heath High School
Certificate - Medical Billing And Coding Specialist
Southern State