Felicia Cooper
Walla Walla,WA
Summary
Dynamic professional with a proven track record in educational assistance and property management. Excelled in student supervision and customer service, enhancing occupancy rates and student learning experiences. Skilled in application processing and fostering multidisciplinary team collaboration, achieving significant improvements in operational efficiency and tenant satisfaction.
Experienced with tenant management, lease negotiations, and property marketing.
Overview
15
15
years of professional experience
Work History
Para Educator Sub
Walla Walla School District
10.2024 - Current
- Assisted educators with classroom tasks.
- Assisted students with personalized instruction.
- Supervise students during activities such as lunch and recess.
- Aide in small reading groups.
Leasing Manager
Copper Ridge Apartments
10.2012 - 08.2014
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
Assistant Manager
Hawaiian Village Apartments
07.2011 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Leasing Consultant
Silver Creek Apartments
05.2010 - 07.2011
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Education
Diploma -
Kamiakin High School
Kennewick, WA06.2007
Skills
- Classroom support
- Student supervision
- Reading instruction
- Small group instruction
- Multidisciplinary team collaboration
- Educational assistance
- Documentation
- Clerical skills
- Property management
- Background in lease management
- Customer service
- Fair housing policies
- Phone and email etiquette
- Application processing
Timeline
Para Educator Sub
Walla Walla School District
10.2024 - Current
Leasing Manager
Copper Ridge Apartments
10.2012 - 08.2014
Assistant Manager
Hawaiian Village Apartments
07.2011 - 10.2012
Leasing Consultant
Silver Creek Apartments
05.2010 - 07.2011
Diploma -
Kamiakin High School
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