Felicia Crankfield-Morgan
Whitsett,NC
Summary
Dedicated Transit Bus Operator with a proven clean driving record, adept at defensive driving and passenger assistance. Committed to maintaining safety and compliance while ensuring efficient transport.
Transit professional with comprehensive understanding of public transportation systems. Proven history of ensuring passenger safety and maintaining punctual schedules. Emphasizes team collaboration and adaptability to meet changing demands. Known for strong communication and route management skills, fostering dependable transit environment.
Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.
Overview
10
10
years of professional experience
Work History
Transit Bus Operator
Town Of Chapel Hill Transit
6900 Millhouse Rd. Chapel Hill, NC 27516
06.2025 - Current
- Operated transit buses safely while adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Assisted passengers with boarding, providing information on routes and schedules.
- Communicated effectively with dispatch regarding route changes and delays.
- Responded promptly to passenger inquiries, enhancing customer satisfaction during rides.
- Collaborated with team members to improve service efficiency and address operational challenges.
- Adapted quickly to schedule changes and unexpected situations while maintaining professionalism.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Transported customers to and from locations.
Phlebotomy Specialist
Novant Health, Forsyth Medical Center
Kenansville, NC
06.2021 - 04.2025
- Performed venipunctures and capillary draws with precision to ensure accurate specimen collection.
- Maintained sterile environment and adhered to safety protocols during blood collection procedures.
- Educated patients on procedures, alleviating concerns and enhancing their experience within the clinic.
- Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
Motor Coach Operator
Academy Bus
Durham, NC
07.2016 - 03.2021
- Ensured passenger safety through adherence to all traffic regulations and safety protocols.
- Operated motor coaches over diverse routes, demonstrating adaptability to changing conditions.
- Conducted regular vehicle inspections, identifying maintenance needs to ensure operational efficiency.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Coordinated with dispatch for route adjustments in response to real-time traffic situations.
- Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
- Kept current with industry trends and best practices, participating in ongoing professional development opportunities such as workshops, conferences, and training sessions.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Maintained punctuality, consistently arriving at destinations on schedule through efficient route planning and time management skills.
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Operated large vehicles in difficult urban and rural conditions.
Education
Associate of Science - Healthcare Information Technician
Guilford Technical Community College
Jamestown, NC05-2023
Skills
- Safe driving
- Route navigation
- Wheelchair securement
- Passenger assistance
- Traffic laws compliance
- Bus cleaning
- Inclement weather driving
- Clean driving record
- Accident reporting
- Defensive driving
- Vehicle inspection
Timeline
Transit Bus Operator
Town Of Chapel Hill Transit
06.2025 - Current
Phlebotomy Specialist
Novant Health, Forsyth Medical Center
06.2021 - 04.2025
Motor Coach Operator
Academy Bus
07.2016 - 03.2021
Associate of Science - Healthcare Information Technician
Guilford Technical Community College