Felicia Dale Smith
Cumming,GA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and patient communication at Northside Hospital Forsyth. Proven ability to collaborate effectively with teams while utilizing MS Office skills. Recognized for maintaining a friendly demeanor and achieving high levels of customer satisfaction in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Dining Associate
Northside Hospital Forsyth
Cumming, USA
05.2024 - Current
- Responsible for communications between the nursing units and the Food Service Department regarding patient menus, diet changes, and general patient services
- Reads the patient menus to patient twice daily
- Edits patient selections to meet restrictions associated with diet orders
- Assemble trays for patients and deliver meal trays to patient rooms and nursing units
Customer information operator
MARTA call center
Atlanta, USA
08.2012 - 02.2022
- Answer incoming calls pertaining to train and bus schedules
- Give out accurate directions and trip planning itineraries
- Provide detail information about how to ride with MARTA
Jewelry associate
Walmart
Alpharetta, USA
02.2010 - 07.2012
- Assisted customers with jewelry selecting
- Kept all merchandise fully stocked and organized
- Handled all payment transactions
Server/Cashier
Boston Market
Atlanta, USA
10.2008 - 02.2010
- Greeted all customers
- Maintained cleanliness of dining area
- Handled cash register transactions
Customer Account Executive
West Telemarketing Corporation
Pensacola, USA
12.2001 - 05.2008
- Answered incoming calls related to Comcast cable accounts
- Handled a variety of calls including billing, technical and new accounts
- Ability to communicate to irate customers in a professional manner
Education
Associate of Science - Respiratory Care
Everest Institute
Decatur, GA07.2010
A.S. Degree - Instructional Services Technology
Pensacola Junior College
Pensacola, FL01.2000
Skills
- MS Office Skills
- Power Point
- Excel
- Outlook
- Word
- Customer Service
- Active Listening
- Friendly, Positive Attitude
- People Skills
- Patient communication
- Nutrition knowledge
- Team collaboration
- Attention to detail
Certification
Basic Life Support (BLS) Provider - American Heart Association 05/2024
Certified Respiratory Therapist (CRT) - NBRC 01/ 2013
Timeline
Patient Dining Associate
Northside Hospital Forsyth
05.2024 - Current
Customer information operator
MARTA call center
08.2012 - 02.2022
Jewelry associate
Walmart
02.2010 - 07.2012
Server/Cashier
Boston Market
10.2008 - 02.2010
Customer Account Executive
West Telemarketing Corporation
12.2001 - 05.2008
Associate of Science - Respiratory Care
Everest Institute
A.S. Degree - Instructional Services Technology
Pensacola Junior College
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