Jecoya Brown

• Delivered exceptional customer service in fast-paced dining environment.
• Assisted in food preparation and presentation to ensure quality standards.
• Adapted menu items based on dietary preferences and restrictions communicated by patients.
• Demonstrates ability to assess age-specific safety issues for adolescent, adult, and geriatric populations as they relate to food.
• Exhibit communication skills necessary to interpret age-specific responses for adolescents, adult, and geriatric populations.
• Adheres to hospital and department policy and procedures on universal precautions and patient isolation.
• Demonstrates knowledge of modified diets, proper condiments, and related restrictions for diets based upon written test provided by clinical staff.
• Demonstrates ability to correct patient menus as prescribed by diet and in accordance with cultural, ethnic and religious preferences.
• Communicates any patient related problems to appropriate personnel.
• Performs all diet office functions in an accurate and timely manner.
• Compiles patient census information, tallies menus, and calculates food quantities required for patient tray service.
• Takes telephone messages, and relays information to appropriate person.
• Assessed plated meals for adherence to presentation standards and verified food items against patients orders prior to delivery.
• Coordinated with food preparation staff for time plating and delivery of meals to dining room patients to guarantee freshness and acceptable temperature.
• Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
• Developed rapport with regular clientele, fostering loyalty through consistent outstanding service.

• Maintained strict compliance with federal regulations surrounding health insurance plans, avoiding costly penalties.
• Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden.
• Coordinated benefits administration process, ensuring accurate enrollment in health insurance, retirement plans, and other employee benefit programs.
• Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
• Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
• Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
• Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Experience, Internal Regional Request, IVR Defaults.
• Facility Inquiry, Web Support, Promote KP. Org, Order ID Card, Complaint, ID Card Inquiry, Service Review
• Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review.

• Maintained payroll information by calculating, collecting and entering data.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Initiated direct deposits and prepared manual checks for employees.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using RUN and TOPS.
• Processed wage garnishments and child support.
• Adjusted employee tax status along with information regarding withholding.
• Checked accrued hours against listed hours for leave time.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

• Adhered to strict HIPAA guidelines to protect patient privacy
• Obtained payments from patients and issue insurance cards.
• Processed debit and credit card and electronic check payments.
• Maintained [95]% customer service satisfaction ratings through quality control.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Assisted customers by researching and responding to complex customer telephone, electronic, or written inquiries.
• Provides excellent service to customers with information
regarding eligibility, benefits, and claims with emphasis on
customer education, satisfaction and retention.

• Delivered emergency 24-hour on-call service for tenants on building issues.
• Analyzed and evaluated monthly and quarterly financial statements.
• Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
• Communicated effectively with owners, residents and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
• Enforced compliance with community regulations and guidelines.
• Secured pool and fitness facility maintenance, landscapingand waste removal.

• Answered 100+ inbound calls per day from existing and future policyholders to answer inquiries and discuss insurance options.
• Gathered information about each position and related occupation with employee interviews, field observations and industry research.
• Performed data entry with Salesforce to record call notes, suggestions and questions.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Helped patients receive appropriate, high-quality care with reasonable results.
• Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

• Answering product and/or service related questions while maintaining appropriate call center etiquette; suggesting features and benefits about company products and services to educate current and potential members; completing all inquiries via various forms of customer contact in a quality manner.
• Tracking, filing, and entering all technical documentation to ensure all member accounts correctly reflect the activity that was performed; simultaneously listening and accurately capturing information and the interaction with the member in our system; completing all necessary paperwork, documentation, member requests and inquiries.
• Taking member complaints; probing and researching information being provided; following-up with members when appropriate; attempting to resolve difficult situations to ensure member satisfaction; identifying trends that negatively impact member satisfaction and make recommendations to your Supervisor.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Completed patient referrals to other medical specialists.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

• Use Logisticad to operate and schedule trips throughout the 5 boroughs.
• Verify patients with detailed medical insurance information.
• Informs and provide basic orientation regarding Health Centers and Hospitals.
• Answer inbound calls and handle in an expedient and efficient manner.
• Follow company policies and HIPPA regulations.
• Communicate with dispatchers and patients for accurate information.
• Handle over 100 inbound calls a day within a dynamic call center environment.

• Limo system to operate and dispatch.
• Communicated with drivers and passengers.
• Handled a high influx of inbound calls within a dynamic call center environment.
• Schedule reservations throughout the 5 boroughs as well as Nassau and Westchester.
• Provide customers with detailed account information including balances, funds availability, debit card holds, and account history.

• Delivered world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of various customer inquiries.
• Handled a high influx of inbound calls within a dynamic call center.
• Schedule reservations throughout the 5 boroughs as well as Nassau and Westchester County.
• Communicate with dispatchers and informed customer of vehicle location, number, and eta.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
• Provided customers with information about availability and pricing.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
• Provided customers with information about availability and pricing.

• Guided clients in developing skills and strategies for dealing with problems.
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Played games, worked on puzzles, and read books to young children.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
• Planned fun outings and educational activities to keep children entertained.
• Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.