Jasmine Martin
Columbus,MS
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Morrison Healthcare Food Services. Proven ability to enhance guest satisfaction through personalized dining experiences and effective team collaboration. Adept in food safety and active listening, consistently exceeding expectations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Dining Associate
Morrison Healthcare Food Services
Columbus, MS
02.2025 - 12.2025
- Delivered exceptional dining service to residents and guests, enhancing overall satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Assisted in training new dining associates on service protocols and operational procedures.
- Provided personalized meal recommendations based on dietary preferences and restrictions.
- Monitored inventory levels of dining supplies, ensuring adequate stock for daily operations.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Demonstrated extensive knowledge of menu offerings, providing personalized recommendations to guests.
- Reduced wait times by efficiently taking orders and communicating special requests to the kitchen staff.
Customer Service Representative
Conduent
02.2021 - 03.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and system navigation.
- Processed customer orders efficiently, ensuring accuracy and timely delivery of products.
- Maintained detailed records of customer interactions to enhance service quality and follow-up procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Sprint Mart
Columbus, MS
01.2019 - 01.2021
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and purchases.
- Handled cash, credit, and debit transactions securely.
- Collaborated with team members to ensure smooth operations.
- Learned point-of-sale (POS) system functions quickly and effectively.
- Provided support during peak hours to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma - HS DIPLOMA
New Hope High School
Columbus, MS05.2017
Skills
- Excellent customer service
- Strong work ethic
- Reliability and punctuality
- Food safety
- Professional appearance
- Food allergy awareness
- Interactive communication skills
- Adaptive learning
- Hospitality service expertise
- Flexibility in scheduling
- Customer service
- Excellent communication
- Computer skills
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
Timeline
Patient Dining Associate
Morrison Healthcare Food Services
02.2025 - 12.2025
Customer Service Representative
Conduent
02.2021 - 03.2022
Cashier
Sprint Mart
01.2019 - 01.2021
High School Diploma - HS DIPLOMA
New Hope High School