Felicia Davis
Redford
Summary
Dedicated and versatile professional with over 7 years of experience in customer service, team leadership, and administrative support. Proven success in both in-person and remote environments, demonstrating excellent communication, multitasking, and problem-solving abilities. Highly organized, adaptable, and motivated to deliver top-quality service and team results in a fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
DK Security
Canton, MI
02.2026 - Current
- Monitored premises, ensuring safety and security protocols were consistently followed.
- Conducted regular patrols to deter and detect potential security breaches.
- Responded to alarms and emergencies, coordinating with law enforcement as needed.
- Trained new staff on security procedures and emergency response protocols.
Team Leader
Magna Cosma Body
New Hudson, MI
03.2018 - 09.2025
- Directed and inspired a diverse team to achieve production goals and uphold quality standards.
- Analyzed workflows and identified opportunities for continuous improvement to boost overall performance and productivity.
- Directed workflow management, resolved escalated issues, and optimized operational efficiency.
- Maintained accurate records of daily operational data and generated reports to support decision-making processes.
- Oversaw adherence to industry regulations, enhancing workplace safety and operational integrity.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Operated MIG welding equipment to fabricate and repair metal components.
Medical Receptionist
Pain Free Life Centers
Farmington Hills, MI
03.2023 - 09.2023
- Oversaw front-office operations in a hybrid remote environment, ensuring efficient management of high call volumes and patient appointment scheduling.
- Managed billing and patient record processing to uphold confidentiality standards and maintain data integrity.
- Maintained organized filing systems to support data retrieval and operational efficiency.
- Facilitated patient scheduling for payments and addressed concerns with efficiency.
- Processed patient intake forms and verified insurance information for accuracy.
Auditor
Phoenix Integrated
Wayne, MI
08.2022 - 03.2023
- Executed remote auditing tasks to ensure adherence to company policies and standards.
- Conducted data analysis and generated comprehensive reports to uncover trends and identify improvement opportunities.
- Presented audit findings through comprehensive written and verbal reports.
- Engaged with team members to identify and resolve compliance challenges, driving improvements in operational efficiency.
- Performed audit on vehicles in different locations and whether setting.
Security Receptionist
Securitas Security
Warren, MI
09.2017 - 03.2018
- Answered phone inquiries and provided support to visitors and employees. Assisted guests and staff by responding to phone calls and inquiries. Facilitated communication by answering phones and helping visitors and team members.
- Facilitated guest sign-in processes to ensure smooth arrivals.
- Managed truck entry and exit documentation to ensure accurate tracking and operational efficiency.
- Monitored parking lot activities to identify and address potential security concerns promptly.
- Conducted hourly perimeter inspections to ensure security and safety compliance.
- Monitored and assessed gate and turnstile security measures on an hourly basis to prevent unauthorized access.
- Monitored camera feeds to assist in identifying security issues. Supported team in managing surveillance equipment effectively. Aided in maintaining visual oversight for safety and security purposes.
- Coordinated efforts with medical teams to effectively manage and respond to emergency incidents.
- Certified in CPR, ensuring readiness to respond to emergencies.
Production Machine Operator
Pratt Industries
Livonia, MI
03.2016 - 09.2017
- Executed operation of semi-automated production equipment, ensuring rigorous adherence to established safety protocols.
- Conducted training sessions to ensure new employees understood operational procedures and company policies.
- Ensured data accuracy and maintained comprehensive records utilizing Excel and Microsoft Word for quality assurance.
- Operated production machinery, ensuring adherence to safety standards and quality controls.
Janitor
The Rivera Cinema
Farmington, MI
04.2015 - 03.2016
- Maintained cleanliness of theater auditoriums and lobbies, ensuring a welcoming environment for patrons.
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
- Conducted routine inspections of facilities to identify maintenance needs and report issues promptly.
- Collaborated with team members to execute cleaning schedules and improve workflow consistency.
Cashier
Meijer
Detroit, MI
04.2015 - 10.2015
- Monitored inventory levels at the register, alerting management of restocking needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Implemented strategies to improve checkout speed, reducing wait times for customers.
- Collaborated with team members to streamline daily operations and enhance workflow efficiency.
Supervisor
Westriver Theater
Farmington, MI
08.2014 - 01.2015
- Managed inventory levels to ensure product availability during peak hours.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
- Collaborated with team members to streamline concession workflows and reduce wait times.
- Monitored stock levels and placed orders to prevent shortages during events.
- Implemented best practices for cash handling, ensuring accuracy in daily reconciliations.
Cashier
Checkers
Southfield, MI
06.2012 - 11.2012
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on register operation and customer service protocols.
- Resolved customer inquiries promptly, ensuring satisfaction and loyalty.
Education
High School Diploma -
Redford Union High School
Redford, MI06.2014
Skills
- Problem-solving
- Attention to detail
- Team supervision
- Documentation and reporting
- Patient scheduling
- Office administration
- Microsoft office
- Safe food handling
- Cleaning and sanitation
- Organized multi-tasker
- Cash handling
- Customer service
- Data entry
- Mig welder
- Welding safety procedures
Certification
- Driver's License
- CPR Certification
Languages
English
Timeline
Security Officer
DK Security
02.2026 - Current
Medical Receptionist
Pain Free Life Centers
03.2023 - 09.2023
Auditor
Phoenix Integrated
08.2022 - 03.2023
Team Leader
Magna Cosma Body
03.2018 - 09.2025
Security Receptionist
Securitas Security
09.2017 - 03.2018
Production Machine Operator
Pratt Industries
03.2016 - 09.2017
Janitor
The Rivera Cinema
04.2015 - 03.2016
Cashier
Meijer
04.2015 - 10.2015
Supervisor
Westriver Theater
08.2014 - 01.2015
Cashier
Checkers
06.2012 - 11.2012
High School Diploma -
Redford Union High School