Felicia Deal
Winter Park
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
26
26
years of professional experience
Work History
Office Manager/Veterinary Technician/Receptionist
Veterinary Acupuncture and Complementary Therapy
01.2004 - 01.2025
- Educate and advise clients on their their animals holistic treatments such as acupuncture, homeopathy, and herbal remedies
- Dispense herbal formulas and inform patients of dosages and frequencies
- Perform a variety of office, and accounting duties, such as reception, billing, scheduling, bookkeeping, inventory, or selling products
- Resolved customer inquiries and complaints with timeliness and professionalism
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Handled cash and credit card payments with accuracy
- Assisted in resolving customer complaints and disputes
Consultant & Dog Trainer
Pinky's Dog Training
01.2012 - 01.2013
- Set up behavioral consultations with leads given
- Evaluate animals and owners to determine their temperaments, abilities, and aptitude for training
- Design and sell a behavioral program to best suit the owners and dogs needs
- Developed comprehensive training programs tailored to individual dog's needs and abilities
- Implemented dog training programs to address and resolve aggression, hyperactivity, and biting. As well as leash control and basic obedience.
Veterinary Assistant Instructor
Florida Institute of Animal Arts
01.2010 - 01.2012
- Present lectures and facilitate discussions to increase students' knowledge of the veterinary field
- Conduct lab training days to demonstrate principles, techniques, procedures, or methods of designated subjects
- To ensure students know how to perform all necessary lab analysis performed in a veterinary hospital
- Observe and evaluate students' work to determine progress, provide feedback, and make suggestions for improvement
- Evaluate, grade, and record students' attendance, class work, laboratory and clinic work, assignments, and papers
Veterinary Technician
McAbee Veterinary Hospital
01.2000 - 01.2002
- Assist with and perform physical exams, collecting a full medical history while accurately recording and organizing data in the patient medical record
- Collect, prepare, and analyze blood, ear, fecal and skin samples for laboratory testing
- Prepare dispense and administer medications, vaccines as prescribed by veterinarians
- Prepare treatment rooms, equipment, instruments, and animals for surgery
- Perform a variety of office, clerical, and accounting duties, such as reception, billing, scheduling, bookkeeping, or selling products
- Administer emergency first aid, CPR, other lifesaving procedures
- Clean and sterilize instruments, equipment, kennels, surgery suites, examination rooms.
Dog Trainer
JM Canine
01.1999 - 01.2002
- Conducted group obedience classes to develop and maintain desired animal behaviors for obedience
- Taught both owners and dogs basic commands such as, proper leash work, heeling, sit, down, stay, and come
- Evaluate animals and owners to determine their temperaments, abilities, and aptitude for training
- Provided care for and trained a variety of breeds in a 10 day boot camp obedience program
- Keep records documenting animal health, diet, and behavior
Education
Associates in Arts Degree -
VALENCIA COMMUNITY COLLEGE
01.2004
Bachelors in Arts Degree - Psychology
ROLLINS COLLEGE
01.2007
Skills
- Good organizational skills
- Ability to motivate others
- Positive outlook
- Team player
- Project management
- Implementation of tasks
- Detail oriented
- Problem solving skills
- Team collaboration
Timeline
Consultant & Dog Trainer
Pinky's Dog Training
01.2012 - 01.2013
Veterinary Assistant Instructor
Florida Institute of Animal Arts
01.2010 - 01.2012
Office Manager/Veterinary Technician/Receptionist
Veterinary Acupuncture and Complementary Therapy
01.2004 - 01.2025
Veterinary Technician
McAbee Veterinary Hospital
01.2000 - 01.2002
Dog Trainer
JM Canine
01.1999 - 01.2002
Bachelors in Arts Degree - Psychology
ROLLINS COLLEGE
Associates in Arts Degree -
VALENCIA COMMUNITY COLLEGE
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