Felicia Duty

• Documented patient intake and dietary requirements and assisted with feeding.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

PRN got me a temporary job at the eye group where I performed eye exams on patients and did post op eye exams after surgery.

I performed eye exam and did post op checks on patients after having cataract surgery.

• Developed training materials for new staff, enhancing onboarding efficiency and knowledge transfer within the team.
• Implemented quality control measures in clinical procedures, driving consistency in patient care practices across the facility.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.

• Supported patient intake processes by verifying insurance information and updating medical records.
• Assisted healthcare providers by preparing examination rooms and ensuring necessary supplies were stocked.
• Conducted patient assessments, including vital signs, to facilitate accurate diagnosis and treatment plans.
• Educated patients on medication instructions and post-visit care to enhance compliance and recovery outcomes.
• Coordinated with laboratory services to facilitate timely testing and reporting of results for patient care decisions.
• Streamlined appointment scheduling processes, improving patient flow and reducing wait times significantly.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

• Managed patient scheduling and appointments to optimize clinic operations.
• Facilitated communication between medical staff, patients, and families to ensure care continuity.
• Maintained accurate patient records using electronic health record systems.
• Assisted with administrative tasks, including filing, transcription, and correspondence management.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

• Updated patient's medical records, insurance information and family history for charts.
• Assisted with CPR and airway clearing procedures during emergencies.
• Coordinated with nurses to assess and prepare patients for tests and medical procedures.
• Safely transferred patients to wheelchair or stretchers for transportation to other departments.
• Stocked and replenished patient care areas with appropriate supplies.
• Applied and educated patients on orthopedic devices like crutch walking.
• Monitored patients' condition and reported changes in status or acuity to nurses.
• Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
• Collected blood and urine samples for lab analysis to diagnose disease or screen for health problems.
• Triaged patients to award priority to patients with more severe complications.
• Took patients' vital signs, collected medical specimens and updated information in patient charts.
• Took blood pressure measurements and reported to nurse or physician if above or below normal levels.

I trained new hires on how to correctly stock and close the store. Also was part of the catering crew who would cater events the restaurant was present to.