Felicia Ellis

• Prepared patients for advanced interventions such as intubations or central line placements when required under physician guidance.
• Supported efficient operations by regularly inspecting and restocking emergency vehicles with necessary supplies and equipment.
• Recognized subtle changes in patient condition through consistent observation enabling early intervention.
• Reduced stress levels of patients and families during emergencies by providing compassionate support and reassurance throughout the process.
• Assisted in stabilizing trauma patients with proper immobilization techniques and rapid transport to medical facilities.
• Performed life-saving interventions such as CPR and AED administration for cardiac arrest patients.
• Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
• Quickly responded to codes and cardiac monitor alarms.
• Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
• Inserted peripheral IVs and administered non-medication IV fluids.
• Observed patient behavior to report changes to medical personnel.

• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
• Streamlined patient check-in process with effective communication and organization skills.
• Used EMR/Epic to maintain and record patient data and generate reports.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Interviewed patients to verify and update clinical and demographic records.
• Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Completed EKGs and other tests based on patient presentation in office.
• Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
• Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

• Coordinated clinical research activities, contributing to advancements in healthcare knowledge and practice methods.
• Contributed to successful accreditation reviews through adherence to established policies, procedures, and guidelines within the healthcare facility.
• Promoted patient satisfaction with thorough explanations of procedures and treatment plans.
• Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.
• Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
• Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
• Reduced errors in laboratory results by maintaining strict quality control measures.
• Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with the healthcare team.
• Monitored patient vital signs, lab results and other indicators of health.
• Cleaned and sterilized instruments, equipment and surfaces.
• Maintained accurate patient charts and medical records.
• Utilized medical software to document and track patient progress.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
• Streamlined patient check-in process with effective communication and organization skills.
• Used EMR to maintain and record patient data and generate reports.
• Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed medical records management, including filing, organizing and scanning documents.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Completed EKGs and other tests based on patient presentation in office.

• Increased accuracy of medication administration through diligent maintenance of electronic medication records.
• Contributed to successful accreditation reviews through adherence to established policies, procedures, and guidelines within healthcare facility.
• Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with healthcare team.
• Conducted preventive maintenance on medical equipment, extending its lifespan and reducing repair costs.
• Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.
• Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
• Participated in ongoing professional development opportunities to stay current on industry trends and maintain expertise in Health Technician role.
• Improved clinic efficiency by streamlining medical record documentation processes.
• Cleaned and sterilized instruments, equipment and surfaces.
• Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
• Monitored patient vital signs, lab results and other indicators of health.
• Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
• Optimized inventory management systems for medical supplies, reducing waste while ensuring necessary resources were always available for staff use.
• Performed diagnostic tests and reported results to healthcare providers.
• Maintained accurate patient charts and medical records.

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Documented care actions by completing records and logs in medical software system.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Assisted in training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
• Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
• Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Identified and reported unsafe situations to maintain adherence to safety protocols.
• Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at facility.
• Helped patients' complete range of motion exercises to prevent loss of function during care.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Upheld infection control and prevention policies across different patient-facing areas.
• Transported patients between rooms and appointments or testing locations.

• Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
• Enhanced patient comfort by maintaining calm and professional demeanor during blood draw procedures.
• Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
• Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Organized daily work based on collection priority.
• Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
• Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
• Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
• Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Packaged and shipped specimens to central lab daily.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Centrifuged blood samples as outlined in clinical protocols.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Followed established safety protocols and standards to minimize risk of infection and injury.
• Monitored supply levels and placed orders for laboratory supplies.
• Reviewed and processed requisitions for laboratory tests.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

• Provide basic patient care in emergency room setting

• Provided a safe, secure and therapeutic environment for patients

• Can function independently at optimal level carrying out nursing activities

• Perform suctioning, traction care, changing complex dressings care, orthotic and adaptive equipment

• Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
• Increased accuracy of medication administration through diligent maintenance of electronic medication records.
• Contributed to successful accreditation reviews through adherence to established policies, procedures, and guidelines within healthcare facility.
• Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
• Promoted patient satisfaction with thorough explanations of procedures and treatment plans.
• Reduced errors in laboratory results by maintaining strict quality control measures.
• Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with healthcare team.
• Cleaned and sterilized instruments, equipment and surfaces.
• Monitored patient vital signs, lab results and other indicators of health.
• Participated in hospital and clinic staff meetings to discuss patient care.
• Assisted physicians in diagnosis and treatment of patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Used personal protective equipment correctly to protect coworkers and patients.
• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout process.