Felicia Ellison
Wise,VA
Summary
Passionate Teaching Assistant offering 2-year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning, and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.
Overview
16
16
years of professional experience
Work History
Teacher's aide
Wise County Christian School
09.2010 - 06.2012
- I was responsible for helping the teacher provide general childcare for 17 Pre-k students
Customer Service Representative
Foundever Formerly Sykes
09.2008 - 12.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Clerk
Days Inn
10.2005 - 12.2006
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Phlebotomist
Norton Community Hospital
01.2001 - 04.2003
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Waitress
Holiday Inn
09.2000 - 01.2001
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bank/Cash Vault Teller
First Bank & Trust Company
08.1996 - 03.2000
- Ensured customer satisfaction by addressing inquiries promptly and providing accurate information about their accounts.
- Enhanced accuracy by diligently counting and verifying cash deposits from various sources.
- Contributed to timely processing by meeting or exceeding established productivity goals for cash vault transactions.
- Assisted in training new employees on cash vault procedures, contributing to a knowledgeable workforce that could handle increased transaction volume.
Education
Advanced diploma -
Clintwood High School
Clintwood, Virginia01.1995
Skills
- Effective communication
- Customer service
- Time management
- Venipuncture
Job Title
Teacher's aide
Work Authorization - Authorized Countries
United States
Timeline
Teacher's aide
Wise County Christian School
09.2010 - 06.2012
Customer Service Representative
Foundever Formerly Sykes
09.2008 - 12.2008
Front Desk Clerk
Days Inn
10.2005 - 12.2006
Phlebotomist
Norton Community Hospital
01.2001 - 04.2003
Waitress
Holiday Inn
09.2000 - 01.2001
Bank/Cash Vault Teller
First Bank & Trust Company
08.1996 - 03.2000
Advanced diploma -
Clintwood High School
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