Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Felicia Ernst

Big Lake,MN

Summary

Friendly and reliable Customer Service offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest Cashier with solid background in Customer Service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Cashier

Holiday Gas Station
Big Lake, MN
08.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register to record transactions accurately and efficiently.

Assistant Front End Manager

Coborn's
Delano, MN
10.2012 - 04.2016
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Achieved dramatic [Result] through positive employee motivation and focus on continuous improvement.

Retail Sales Associate

Khols
Dallas, , GA
10.2012 - 06.2015
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Solicited Kohls credit card i was the top credit card getter 2 years in a roll.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.

Education

No Degree - Accounting

Rasmussen College, Saint Cloud
  • Honor Roll freshman-senior of high school
  • Dean's List

High School Diploma -

Big Lake Senior High School, Big Lake, MN
06.1993

Skills

  • Feedback Acceptance
  • Customer Transactions
  • Sweeping and Mopping
  • Cash Register Operation
  • Customer Relations
  • Active Listening
  • Cashier Abilities
  • Guest Satisfaction
  • Answering Customer Questions
  • POS Systems
  • Positive Interactions
  • Resolving Discrepancies
  • Critical Thinking

Accomplishments

  • Achieved 98% of sales quote.
  • Trained and mentored employees.
  • Promoted to assistant Front End Manager after only 3 WEEKS for exceptional performance.
  • Supervised team of 10 staff members.


Certification

  • Assistant Front End Manager, Cobrons - 3 weeks

Timeline

Cashier - Holiday Gas Station
08.2022 - Current
Assistant Front End Manager - Coborn's
10.2012 - 04.2016
Retail Sales Associate - Khols
10.2012 - 06.2015
Rasmussen College - No Degree, Accounting
Big Lake Senior High School - High School Diploma,

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Felicia Ernst