Felicia Eversole
Corbin,US
Summary
I am a detail-oriented administrative team member who is well-versed in assisting with financial operations, managing records, and coordinating paperwork—a good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments. My background includes financial and customer service experience. I am knowledgeable about retail business processes and requirements. Not only do I have a background in this, but my school has also allowed me to have a background in animal science and all aspects of the criminal justice system. I have experienced many hands-on activities to help develop my knowledge in these categories.
Overview
5
5
years of professional experience
Work History
Cash Office Associate
Lowes Home Improvment
09.2022 - Current
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Streamlined cash management processes for increased efficiency and reduced discrepancies.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Collaborated with team members to ensure timely completion of cashiering tasks, improving overall customer satisfaction.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Provided support to sales associates during high-volume periods, effectively managing increased customer demands.
- Maintained strict adherence to company policies and guidelines for confidentiality of sensitive information.
- Coordinated with Loss Prevention teams to address discrepancies or suspected theft incidents promptly.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Utilized POS System to enter customer transactions and accurately record all sales.
Lifeguard Manager
Kentucky Splash WaterPark and Campground
04.2022 - 07.2022
- Made schedules for the Lifeguards to follow
- Trained employees to be Lifeguard/CPR/AED certified
- Kept an eye on the pool area for any violations or potentially dangerous situations
- Notified the maintenance of any equipment that needed fixed
- Often dealt with all legal issues that can happen as well as angry guests
- Inspected the pool and skimmed for debris and animals
- Assisted lifeguards with any needs or concerns they may have during the work day
- Cleaned up the facility every evening back to the way it was when we opened.
Cashier
Kroger
10.2021 - 04.2022
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Efficiently and accurately processed a large number of transactions
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Learned how to deal with checks and credit cards
- Helped gather buggies from the parking lot as the amount in the store got low
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Handled customer complaints and took the necessary steps to resolve their problems.
Lifeguard Supervisor
Kentucky Splash WaterPark and Campground
04.2021 - 09.2021
- Hosted weekly required Red Cross in-services
- Kept a close eye on people to keep track of pool activities and member safety
- Delivered CRP and first aid services
- Assisted lifeguards with any needs or concerns they had during the work day
- Inspected the pool and skimmed for debris and animals
- Cleaned up the facility every evening back to the way it was when we opened.
Intern
Williamsburg Veterinary Clinic
05.2019 - 03.2020
- Assisted the vet with shots and regular check-ups
- Sat in and observed a spay/neuter for dogs and cats
- Helped bathe and feed animals
- Helped collect sperm from bulls to ensure they were fertile
- Traveled to pop-up clinics in different counties.
Education
Pre-Veterinary Medicine -
Lincoln Memorial University
Harrogate, TNNo Degree -
University of The Cumberlands
Williamsburg, KYHigh School -
Whitley County High School
Williamsburg, KYBachelor of Criminal Justice - Major in Criminal Justice; Minor in Psychology
University of The Cumberlands
Williamsburg, KY05.2024
Skills
- First Aid/CPR
- Extremely organized
- Self-motivated
- Swim instruction
- Communications
- Team Leadership
- Customer service
- Pool operations
- Public safety
- Business Administration
- Cash Handling
- Administrative Support
- Office Administration
- Register balancing
- Records Management
- Paperwork coordination
- Opening and closing procedures
- Cash Register Operation
- Teamwork orientation
- Reliability
Timeline
Cash Office Associate
Lowes Home Improvment
09.2022 - Current
Lifeguard Manager
Kentucky Splash WaterPark and Campground
04.2022 - 07.2022
Cashier
Kroger
10.2021 - 04.2022
Lifeguard Supervisor
Kentucky Splash WaterPark and Campground
04.2021 - 09.2021
Intern
Williamsburg Veterinary Clinic
05.2019 - 03.2020
Pre-Veterinary Medicine -
Lincoln Memorial University
No Degree -
University of The Cumberlands
High School -
Whitley County High School
Bachelor of Criminal Justice - Major in Criminal Justice; Minor in Psychology
University of The Cumberlands
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