Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Felicia Fleenor

Fresno,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

7
7
years of professional experience

Work History

General Manager

Spectrum Salon and Day Spa
01.2021 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Increased brand visibility by implementing targeted marketing campaigns and strategies.
  • Created compelling content for various marketing channels to increase engagement and drive conversions.

Sales Associate

Lancome
02.2020 - 07.2020


  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Product Specialist/ Saleswoman

BMW Fresno
05.2017 - 12.2019
  • Enhanced product performance by conducting thorough market research and competitor analysis.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed innovative product strategies for increased sales and customer satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Associate of Applied Science - Computer Science

Fresno City College
Fresno, CA
12.2023

Bachelor of Science - Computer Science

University of Phoenix
Fresno, CA
02.2025

Skills

  • Operations Oversight
  • Vendor Sourcing
  • Expense Control
  • Staff Supervision
  • Advertising and Marketing
  • Staffing
  • Marketing
  • Staff Training/Development
  • Team Leadership
  • Data Review
  • Problem Resolution

Languages

English

Timeline

General Manager

Spectrum Salon and Day Spa
01.2021 - Current

Sales Associate

Lancome
02.2020 - 07.2020

Product Specialist/ Saleswoman

BMW Fresno
05.2017 - 12.2019

Associate of Applied Science - Computer Science

Fresno City College

Bachelor of Science - Computer Science

University of Phoenix

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Felicia Fleenor