Felicia Flores

• Initiates, leads, delegates, and participates in internal and external multidisciplinary/cross functional teams and work groups to respond to organizational quality improvement efforts and region/program development needs
• Supports, sponsors, works with director on implementing strategies to accomplish the agency annual priorities at the program level, external interface, and budget process
• Implement plans and processes to adapt program to regional needs and local cultures, designs systems to ensure consistent and efficient program administration and responds to contractual, environmental, and internal changes
• Gathers, compiles, and analyzes program data, and prepares numerical and narrative reports for management and quality control
• Lead community outreach to examen the community to establish data that supports the need for new programs or program strategies for increase access to services
• Managed five assigned programs according to contract, funding agreements and agency policies and procedures
• Lead continuous quality improvement review meetings to ensure efficient and quality services delivery while ensuring regulatory and audit compliance

Company Overview: Mental Health Children and Family Community Services

• Develops, interprets, and ensures consistent implementation of various program philosophy, objectives, standards, policies, procedures, and program practices
• Initiates, leads, delegates, and participates in internal and external multidisciplinary/cross functional teams and work groups to respond to organizational quality improvement efforts and region/program development needs
• Supports, sponsors, works with director on implementing strategies to accomplish agency annual priorities at program level, external interface, and budget process
• Implement plans and processes to adapt program to regional needs and local cultures, designs systems to ensure consistent and efficient program administration and responds to contractual, environmental, and internal changes
• Gathers, compiles, and analyzes program data, and prepares numerical and narrative reports for management and quality control.
• Collaborated in continuous quality improvement efforts by attending audit and/or review meetings to ensure regulatory compliance and ensure that charts are audit fortified
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards
• Overseas and approves financial expenditures within assigned fiscal authority to ensure good stewardship and management within budgeted parameters
• Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
• Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Coached 10-12 team members on professional development opportunities, contributing to improved overall performance.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
• Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
• Participated in pilot tests and revised programs based on feedback and results.
• Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Designed program implementation and maintenance plan.
• Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
• Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
• Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
• Assisted in the development of grant proposals, securing funding for vital program initiatives.
• Created and enforced programming standards to maintain compliance with regulatory requirements.

• Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel.
• Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
• Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
• Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
• Assisted with community resources for healthcare and mental health.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Enhanced team productivity through effective delegation, task prioritization, and clear communication.
• Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
• Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
• Directed team of 8 personnel, overseeing records, performance, and quality assurance.