Felicia Ford
Fort Payne,AL
Summary
Experienced Medical Office Receptionist with over 2 years of experience in working clinical settings. Seeking to take the next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes, and delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Assistant/ X-ray Tech
Chiropractic First
- Optimizing clinic workflows by managing patient flows, physician schedules, patient appointments, strong administrative skills including inventory management and account receivable
- Assisting each patient with SOAP notes before obtaining the proper care from the physician
- Independently schedule and register patients to ensure minimal wait times while maximizing efficiency
- Check in and check out patients ensuring accuracy of patients information as well as completions of co-pays and charges
- Receive incoming and outgoing calls, maintain copies of patients paperwork and other essentials for computer data, and faxing doctors orders, and scheduled visit to be obtained by the insurance provider and or patient
- Assisting with the completion of clinical records, perform patient data entry and ensure proper patient identification on x-ray films
- Following all safety regulations and standards and work practices in regards to radiologic equipment
- Scheduling referrals upon physician request, and processing SOAP notes.
Medical Receptionist
Dr . Fredrico Fernandez
05.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained current and accurate medical records for patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
Education
Fort Payne High School
Northeast Alabama Community College
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Clinical Documentation
- Patient-focused care
- Data Entry
- Reliable team player
- Electronic Medical Records
- CPR
- Patient Assessments
- Insurance Verification
- Maintaining confidentiality
- Patient Flow Management
- Trustworthy companion
- Adaptable
- Payment Collection
- Healthcare Software Proficiency
Awards
- Short Term Certificate - Medical Assistant / Phlebotomy
- Training in HIPPA Regulations
- Training in Radiologic Equipment and x-ray Imaging
- Certification for Chiropractic Assistant / Electric Stimulation Therapy
Certification
Short Term Medical Assistant
Timeline
Medical Receptionist
Dr . Fredrico Fernandez
05.2023 - Current
Medical Assistant/ X-ray Tech
Chiropractic First
Fort Payne High School
Northeast Alabama Community College
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