Felicia Foster
Waldorf,MD
Summary
Dynamic professional with a proven track record at Canon, enhancing client experiences through meticulous event preparation and exceptional interpersonal skills. Expert in coordinating high-stakes meetings and elevating customer satisfaction. Achieved significant improvements in operational efficiency, training new employee's and client credit scores by leveraging advanced culinary techniques and comprehensive clerical support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospitality Clerk
Canon Cbps
10.2023 - Current
- Provided reception work, such as answering telephones, taking messages, and greeting visitors
- Organized and distributed supplies to client employees, as detailed in job requests
- Verified and logged orders upon delivery
- Arranged and maintained kitchen areas and conference rooms for scheduled clients' meetings, as well as receptions
- Managed neatness and cleanliness of all catering supplies and stocking locations/pantries
Administrative Assistant
National Association Federal Vet
10.2020 - 03.2022
- Scheduled meetings based on calendar availability and prioritization
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Transcribed and organized information to assist in preparing speeches and presentations
- Provided additional administrative support as needed, working in collaboration with the other administration and staff
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Letter Carrier/ RCA
USPS
02.2019 - 09.2019
- Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time
- Delivered DPS, FFS & parcels on assigned routes for scheduled mail distribution for both businesses
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers
Credit Education Specialist/Administrative Assistant
Intersections, Inc
10.2007 - 04.2009
- Produced accurate documents, reports, letters and spreadsheets
- Maintained easily accessible files and records
- Identified cross sell opportunities, prepares credit approval packages, annual reviews, renewals of credit, client credit proposals and coordination of document preparation and closings
- Provided guidance and assistance on applicable branch procedures and processes and regulations to others and ensured timely submission of required information
- Coordinated credit and loan portfolio administration support such as monitoring past dues, document exceptions, collateral value monitoring, and covenant compliance
- Educated customers on ways to protect their credit and identity
- Enhanced client credit scores by providing personalized credit education and guidance
Education
Some College (No Degree) - Culinary Arts
Stratford University
Some College (No Degree) - Cosmetology
American Beauty Academy
Skills
- First Aid/CPR Training
- New Employee Training
- Event Coordination
- Strong interpersonal skills
- Microsoft Office expertise
- Office Administration
- Data Entry
- Clerical Support
- Bartending
- Reception oversight
- Advanced culinary techniques
- Hospitality and accommodation
Accomplishments
- Contributed to my team's third victory in winning the Pride Cup Award for our region.
- Successfully trained new employees on Hospitality flow
Certification
- Tips Certifed
Timeline
Hospitality Clerk
Canon Cbps
10.2023 - Current
Administrative Assistant
National Association Federal Vet
10.2020 - 03.2022
Letter Carrier/ RCA
USPS
02.2019 - 09.2019
Credit Education Specialist/Administrative Assistant
Intersections, Inc
10.2007 - 04.2009
Some College (No Degree) - Culinary Arts
Stratford University
Some College (No Degree) - Cosmetology
American Beauty Academy
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