- Acting and Theater
- Fashion
- Drawing
FELICIA GAL
Naples
Summary
Customer-focused and personable individual with a strong commitment to delivering exceptional service. Skilled in sales, building relationships, and understanding client needs. Hardworking and eager to contribute to a dynamic team while continuing to grow professionally.
Overview
4
4
years of professional experience
Work History
Golf Shop Attendant
Popstroke
10.2024 - 02.2025
- Warmly greeted guests upon entry of golf shop
- Explained game rules and course locations, ensuring guests had a clear understanding and enjoyable experience.
- Leveraged persuasive sales tactics to promote and sell merchandise, as well as membership and event packages
- Collected payment for golf passes, merchandise, food and drinks, while maintaining an accurate cash drawer.
- Poured and served alcoholic beverages in the shop and on the course.
- Carried out opening, closing and shift change duties to keep the shop working efficiently.
Private Nanny
Private Family
05.2021 - 07.2024
- Oversaw household duties such as housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Taught children basic life skills, manners and personal hygiene.
Food Runner
Chili's Bar and Grill
01.2023 - 03.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Promptly delivered drinks, appetizers, entrees and desserts from kitchen to tables.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Assisted servers in attending to guests needs, ensuring a smooth service flow during peak hours.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Retail Sales Associate
Lilly Pulitzer
04.2021 - 07.2022
- Greeted customers upon entry, making them feel welcome in the store environment.
- Memorized and familiarized with each clothing style name and print, thus offering knowledgeable recommendations.
- Utilized effective sales tactics to promote and sell clothing items, achieving sales targets.
- Assisted customers in the dressing room, suggesting sizes, styles, and fits to ensure satisfaction.
- Located items from other stores and arranged shipping directly to costumers.
- Processed and shipped costumer online orders
- Restocked merchandise and maintained a visually appealing sales floor and window displays.
- Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
Education
Associate of Science - Genral Studies
Valencia College
Orlando, FL05-2024
High School Diploma -
St. John Neumann High School
Naples, FL05-2021
Skills
- Customer Service
- Relationship Building
- Sales and Upselling Techniques
- Engaging Social Presence
- Effective Multitasking
- Cash Handling
- Stocking and Replenishing
- Bussing tables
- Efficient Table Service
- Childcare Experience
Interests
Timeline
Golf Shop Attendant
Popstroke
10.2024 - 02.2025
Food Runner
Chili's Bar and Grill
01.2023 - 03.2024
Private Nanny
Private Family
05.2021 - 07.2024
Retail Sales Associate
Lilly Pulitzer
04.2021 - 07.2022
Associate of Science - Genral Studies
Valencia College
High School Diploma -
St. John Neumann High School
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