Felicia Gantt
Greenville,SC
Summary
Dynamic Facility Service Technician with a proven track record at US&S, Inc., Hardworking individual with with hands-on experience in Assembly,Manufacturing,Distribution,and Warehouse tasks. Ensuring high standards and quality control. Recognized for exceptional customer service and attention to detail, consistently enhancing service efficiency and maintaining high safety standards.Demonstrates strong teamwork and known for collaborative approach and commitment to excellence. Adaptable and reliable, committed to delivering outstanding results in fast-paced environments,willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
18
18
years of professional experience
Work History
Facility Service Technician
US&S,Inc.
07.2024 - Current
- Learned safety protocols and proper tool usage to maintain workplace safety standards.
- Conducted routine checks to prevent unexpected future issues.
- Documented service records accurately for future reference and compliance purposes.
- Collaborated with team members to improve service efficiency and accuracy.
- Documented service activities and updated maintenance records consistently.
- Maintained a clean and organized work environment to enhance safety protocols.
- Facility Sanitization and Sterile Cleaning
- COVID-19 Cleaning and Disinfecting
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Delivery Driver
Uber Eats
04.2023 - 06.2025
- Operated delivery vehicles efficiently, ensuring timely and accurate deliveries to customers.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Navigated routes using GPS technology, optimizing delivery times and reducing delays.
- Communicated effectively with customers regarding delivery status and any service issues.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Custodian
Greenville County School District
06.2023 - 12.2024
- Maintained cleanliness and organization of assigned areas, ensuring compliance with health and safety standards.
- Operated cleaning equipment such as floor scrubbers and vacuums effectively to enhance facility appearance.
- Assisted in inventory management by restocking cleaning supplies and reporting shortages to supervisors.
- Collaborated with team members to address daily maintenance needs, promoting a safe working environment.
- Responded promptly to urgent cleaning requests, demonstrating adaptability in fast-paced situations.
- Followed established protocols for waste disposal, contributing to sustainability efforts within the organization.
- Conducted routine inspections of facilities, identifying areas needing attention or improvement for optimal upkeep.
- Supported training initiatives for new custodial staff, sharing best practices and operational procedures effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Reported vandalism or other damage to property to supervisor.
- Streamlined facility maintenance by promptly addressing minor repairs.
Production Assembler
PPG Coating Service
03.2021 - 05.2023
- Assembled components following detailed specifications to ensure product quality and consistency.
- Operated various machinery, adhering to safety protocols and operational standards.
- Collaborated with team members to streamline assembly processes and improve workflow efficiency.
- Trained new staff on assembly techniques and safety procedures, fostering a productive work environment.
- Conducted quality inspections throughout production stages to identify and resolve defects promptly.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Process Associate
Adidas DC1 / DC2
01.2020 - 04.2021
- Implemented quality control measures to ensure compliance with company standards and minimize defects.
- Collaborated with team members to optimize workflow processes, enhancing overall productivity in the warehouse.
- Maintained cleanliness and organization of work areas to promote a safe and efficient working environment.
- Assisted in preparing shipments by packing products accurately and labeling them for distribution.
- Monitored equipment performance, reporting any malfunctions to ensure timely repairs and reduce downtime.
- Participated in cross-functional teams, collaborating on process improvement initiatives that resulted in cost savings or enhanced performance outcomes.
- Contributed to the reduction of workplace accidents by participating in safety trainings and promoting awareness among colleagues.
- Maintained a clean and safe work environment by adhering to company safety guidelines and promptly addressing potential hazards.
- Ensured accurate shipments by diligently checking orders against packing lists, minimizing returns due to errors.
- Contributed to lean manufacturing initiatives through the identification and elimination of waste within warehouse processes.
- Collaborated with team members to consistently meet or exceed daily production goals and deadlines.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
Shipping Associate II
Ingram Micro
08.2017 - 11.2018
- Implemented process improvements that enhanced efficiency in sorting and organizing warehouse shipments.
- Conducted regular quality control inspections to ensure compliance with company standards for shipped products.
- Coordinated inbound and outbound shipments, optimizing logistics for efficiency.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Monitored inventory levels to ensure adequate supply for shipping operations.
- Coordinated shipping schedules to optimize delivery timelines and resource allocation.
- Implemented process improvements that enhanced workflow efficiency in shipping department.
- Oversaw quality control checks on outgoing shipments to reduce errors.
- Collaborated with logistics team to streamline packaging and dispatch processes.
- Assisted staff in shipping processes such as proper handling and storage.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Reduced order processing time through effective communication with warehouse staff and prioritizing tasks.
- Consistently met or exceeded performance metrics while maintaining high-quality standards in all aspects of work.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Increased workplace safety by strictly adhering to company protocols and guidelines for handling hazardous materials.
- Improved shipping efficiency by streamlining the packaging and labeling processes.
- Maintained organized storage areas for easy retrieval of products during order preparation.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Supported cross-functional teams during peak periods, ensuring smooth operations throughout the organization.
- Efficiently processed incoming shipments, verifying contents against invoices and updating inventory records accordingly.
Warehouse Associate/Quality Control
Sycreon
10.2015 - 06.2017
- Inspected materials and products to ensure compliance with quality standards.
- Conducted detailed evaluations using precision measurement tools.
- Developed and implemented inspection protocols to enhance product reliability.
- Trained junior inspectors on quality control processes and best practices.
- Collaborated with production teams to address quality issues promptly.
- Analyzed inspection data to identify trends and recommend improvements.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Production Worker
Timken
12.2014 - 09.2015
- Operated production machinery to ensure efficient workflow and consistent output quality.
- Conducted regular inspections of equipment to maintain safety standards and prevent downtime.
- Collaborated with team members to streamline processes, enhancing overall productivity.
- Assisted in training new staff on operational procedures and adherence to safety protocols.
- Followed safety procedures and guidelines to maintain safe working environments.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Manufacturing Production Associate
PL Developments Inc.
02.2013 - 09.2014
- Operated machinery to assemble components efficiently and maintain production flow.
- Monitored production processes, identifying and resolving issues to ensure quality standards.
- Trained new team members on equipment operation and safety protocols.
- Collaborated with team to optimize workflow and reduce downtime during shifts.
- Implemented process improvements that enhanced overall productivity and reduced waste.
- Maintained a clean and organized workspace in compliance with safety regulations.
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Assembled products according to changing daily work orders and specific customer needs.
- Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Collaborated with cross-functional teams to ensure seamless communication and alignment of production goals across departments.
- Enhanced production efficiency by implementing Lean Manufacturing principles and optimizing workflow processes.
- Increased workplace safety by following established protocols, identifying potential hazards, and conducting safety trainings for team members.
RetailAssociate/ProductionTeam Lead/3rdKeyManager
Goodwill Inc
06.2007 - 11.2012
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Trained new associates on customer service protocols and operational procedures.
- Enhanced customer experience by providing product knowledge and personalized assistance.
- Streamlined checkout processes, reducing wait times and improving transaction efficiency.
- Implemented visual merchandising strategies to boost product visibility and sales engagement.
- Oversaw daily operations, maintaining compliance with company policies and safety standards.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Conducted regular audits of merchandise displays to ensure adherence to branding guidelines.
Education
Associate of Applied Science - Health Care Administration
Brown Mackie College
Greenville,SC04-2013
GED -
Lifelong Learning GED Program
Greenville ,SC07-2007
Skills
- Attention to detail
- Customer service
- Flexible and adaptable
- Work with minimal supervision
- Problem and issue resolution
- Professional and courteous
- Hand tools
- Quality control
- Punctual and reliable
- Preventive Maintenance
Timeline
Facility Service Technician
US&S,Inc.
07.2024 - Current
Custodian
Greenville County School District
06.2023 - 12.2024
Delivery Driver
Uber Eats
04.2023 - 06.2025
Production Assembler
PPG Coating Service
03.2021 - 05.2023
Process Associate
Adidas DC1 / DC2
01.2020 - 04.2021
Shipping Associate II
Ingram Micro
08.2017 - 11.2018
Warehouse Associate/Quality Control
Sycreon
10.2015 - 06.2017
Production Worker
Timken
12.2014 - 09.2015
Manufacturing Production Associate
PL Developments Inc.
02.2013 - 09.2014
RetailAssociate/ProductionTeam Lead/3rdKeyManager
Goodwill Inc
06.2007 - 11.2012
Associate of Applied Science - Health Care Administration
Brown Mackie College
GED -
Lifelong Learning GED Program
Similar Profiles
Jerrika ChapmanJerrika Chapman
Crew Member at McDonald’sCrew Member at McDonald’s
Evan Majarais SmithEvan Majarais Smith
Front-End Operations Associate at The Home DepotFront-End Operations Associate at The Home Depot
Peter LeccesePeter Leccese
Sales Associate at Lowe'sSales Associate at Lowe's
Irl Douglas GreenwellIrl Douglas Greenwell
Retired - Volunteer With Civic and Church Organiza at RetirementRetired - Volunteer With Civic and Church Organiza at Retirement
Matthew MurphyMatthew Murphy
Facility Service Technician at North Coast Church - Vista CampusFacility Service Technician at North Coast Church - Vista Campus