Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Letresa Thompson

Greenville,SC

Summary

Dedicated caregiver with a proven track record at Comfort Keepers, excelling in compassionate client care and medication coordination. Recognized for building strong relationships and enhancing clients' quality of life through effective social interaction, and committed to maintaining meticulous documentation and delivering exceptional support tailored to individual needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Caregiver

Comfort Keepers
07.2022 - Current
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted 50+ clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Credit Card Customer Service Representative

TD Bank
01.2024 - 04.2025
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Assisted with reconciliations and customer communications.
  • Processed recurring automated payments and credit card payments.
  • Received inbound customer calls related to credit and accounts receivable.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Built strong relationships with customers to increase retention and loyalty.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
  • Implemented strategies to reduce the risk of credit card fraud and identity theft.
  • Leveraged deep knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity.
  • Implemented credit card account maintenance procedures to determine the accuracy of customer information and compliance with federal regulations.
  • Fielded 50 incoming customer calls to deliver high-quality solutions.

Technical Support Coordinator

Verizon Wireless
08.2013 - 09.2023
  • Resolved 30-50 technical support inquiries per day.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Fielded average of 30-50 inbound phone calls to deliver support and remotely resolve service issues.
  • Activated accounts for clients interested in new services.
  • Walked individuals through basic troubleshooting tasks.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Submitted service tickets for equipment maintenance requests.
  • Documented support interactions for future reference.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Job Coach

South Carolina Vocational Rehabilitation Department
05.2005 - 06.2015
  • Kept detailed records of individual histories, scores, and documents.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Developed and maintained relationships with community resources to support job coaching.
  • Collaborated with local employers to identify job opportunities for clients.
  • Conducted mock interviews to help clients prepare for interviews with potential employers.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Coached clients on resume and cover letter development to enhance opportunities.
  • Developed and facilitated job search workshops for clients to enhance job search skills.
  • Created and managed job search strategies for clients to improve job search success.
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.
  • Developed and implemented job coaching plans for clients with diverse career goals.
  • Developed job-specific competencies and performance standards.
  • Created and oversaw 60 training programs for operations.
  • Built and maintained professional relationships with vendors and suppliers.
  • Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
  • Facilitated virtual, in-person, and blended learning sessions.
  • Established and maintained quality control standards.
  • Trained and mentored 100+ new personnel hired to fulfill various roles.

Education

Bachelor of Science - Human Services

Anderson University
Anderson, SC
12-2026

Associate of Science - Human Services

Greenville Technical College
Greenville, SC
05-2005

Skills

  • Compassionate client care
  • Documentation
  • Medication coordination
  • Social interaction

Accomplishments

  • Supervised team of 5 staff members.

Certification

  • Licensed Baptist Minister - November 2007 -present
  • Gerontology, Substance Abuse and Mental Health, Greenville Technical College - 2005-present

Timeline

Credit Card Customer Service Representative

TD Bank
01.2024 - 04.2025

Caregiver

Comfort Keepers
07.2022 - Current

Technical Support Coordinator

Verizon Wireless
08.2013 - 09.2023

Job Coach

South Carolina Vocational Rehabilitation Department
05.2005 - 06.2015

Bachelor of Science - Human Services

Anderson University

Associate of Science - Human Services

Greenville Technical College

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Letresa Thompson