FELICIA GLADDEN
Ada,OK
Summary
I was flown over to the Philippines to help open a call center and manage teams.
In retail world I've been the top sales expert since I was hired.
I've got 2 great boys and 3 furbabies that are my world.
Overview
9
9
years of professional experience
Work History
Retail Sales Expert
Tmobile
Ada, OK
02.2022 - 10.2024
- Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Utilized store''s customer relationship management system to record customer interactions and preferences, enabling more personalized future interactions and targeted marketing efforts.
- Utilized strong interpersonal skills to build rapport with customers, leading to repeat business and word-of-mouth referrals.
- Stayed up-to-date on company offerings by attending training sessions and reviewing product literature regularly.
Project Manager
C & J Painting and Coatings
Ada, OK
02.2021 - 02.2022
- Currently managing the painting company by scouting new clients, measuring properties, creating bids and creating the schedule for the crew.
Manager
Cains Cannabis
11.2020 - 01.2022
- Managed the cannabis store and ordered as well as input product information
Customer Service Manager
Iqor
02.2016 - 11.2020
- Mentored customer service reps while at Iqor/ helped open a new site in the Philippines
Education
Public Relations
Rogers State University
Claremore, OKDraughons Junior College -
Draughons Junior College
01.2004
High School Degree -
Tahlequah High School
Tahlequah01.2003
Skills
- People skills
- Helping patients
- Multi tasking
- Great attitude
Volunteer Experience
- Managed the cannabis store and ordered as well as input product information.
- Currently managing the painting company by scouting new clients, measuring properties, creating bids etc.
Timeline
Retail Sales Expert
Tmobile
02.2022 - 10.2024
Project Manager
C & J Painting and Coatings
02.2021 - 02.2022
Manager
Cains Cannabis
11.2020 - 01.2022
Customer Service Manager
Iqor
02.2016 - 11.2020
Draughons Junior College -
Draughons Junior College
High School Degree -
Tahlequah High School
Public Relations
Rogers State University