Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Gordon

Dallas,TX

Summary

Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper, and multitasker.

Professional culinary leader with strong focus on high standards and delivering results. Skilled in team collaboration, flexible with changing needs, and reliable in fast-paced environments. Expertise in managing kitchen operations, ensuring food quality, and maintaining safety and hygiene standards. Known for effective communication, problem-solving, and fostering positive work culture.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Teacher's Assistant/School Office Clerk

DISD
11.2023 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with educators to adapt instructional materials for diverse learning needs.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.

Driver

LYFT
01.2019 - 12.2022
  • Picking up passengers, transporting clients between places, and keeping vehicle in good condition
  • Maintaining a high level of safe driving, communication, time management, and customer service
  • 5-Star Rated
  • Navigated complex routes to optimize passenger transport efficiency.
  • Ensured vehicle maintenance and safety compliance through regular inspections.
  • Delivered exceptional customer service, addressing passenger needs promptly.
  • Implemented strategies to improve ride completion rates and customer satisfaction.

Call Center Employee

Elepreneurs
09.2019 - 11.2020
  • Call center representative with inbound and outbound experience.
  • Routinely singled out for high-volume, high-quality work.
  • Inbound & Outbound Call Handling
  • Complaint Handling & Issue Resolution
  • Order Processing / Transaction Management
  • Data Entry
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Call Center Employee

Cornerstone Staffing
01.2017 - 01.2019
  • Inbound & Outbound Call Handling
  • Telephone Sales & Customer Support
  • Order Processing / Transaction Management
  • Data Entry and Database Administration
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Team Member/Host/Shift Supervisor/Store Trainer

Auntie Anne's Pretzels
02.2015 - 09.2017
  • Completed store opening and closing procedures and balanced tills.
  • Supervised daily operations to ensure adherence to company policies and safety standards.
  • Managed inventory levels, minimizing waste and ensuring product availability for customer demands.
  • Coordinated shift schedules, optimizing labor allocation to meet peak operational needs.
  • Trained and mentored team members on effective workflow processes and operational efficiencies.
  • Conducted performance evaluations, providing constructive feedback to enhance team performance.
  • Resolved operational issues promptly, maintaining high levels of service quality and customer satisfaction.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Team Member

Raising Cane's
01.2017 - 03.2017
  • Delivered exceptional customer service by efficiently managing orders and addressing customer inquiries.
  • Collaborated with team members to maintain cleanliness and organization in dining area.
  • Assisted in training new employees on operational procedures and customer service standards.
  • Streamlined inventory management through effective stock rotation and waste reduction practices.
  • Implemented strategies to enhance speed of service during peak hours, improving customer satisfaction.
  • Mentored junior staff, fostering a collaborative environment focused on high performance and teamwork.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Team Member

Paciugo
11.2015 - 01.2016
  • Ensure that customers are served quickly and properly
  • Ensure correct food handling procedures are followed

Shift Supervisor

Braum's Ice Cream and Dairy Stores
06.2013 - 07.2014
  • Implemented process improvements that enhanced productivity and reduced downtime across shifts.
  • Collaborated with management on strategic initiatives aimed at improving overall operational efficiency.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.

Cashier/Host/Line/Prep Cook

Chipotle Mexican Grill
12.2013 - 06.2014
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in training new cashiers on register operations and customer service protocols.
  • Prepped ingredients for daily menu items, ensuring freshness and quality standards.
  • Operated kitchen equipment safely, adhering to health and safety regulations.
  • Assisted chefs in executing meal preparations during high-volume service periods.
  • Coordinated waitlist and reservations using digital management systems for efficiency.

Education

High School Diploma -

Lancaster High School
Lancaster, TX
05-2012

Skills

  • Proficient in Microsoft Office programs: Outlook, Word, Excel, Power Point, Access, Typing 50 WPM
  • Classroom management
  • Relationship building
  • Lesson planning
  • Training and mentoring
  • Staff management
  • Customer service
  • Food safety
  • Inventory control
  • Operations management
  • Food presentation
  • Sanitation standards

Timeline

Teacher's Assistant/School Office Clerk

DISD
11.2023 - Current

Call Center Employee

Elepreneurs
09.2019 - 11.2020

Driver

LYFT
01.2019 - 12.2022

Call Center Employee

Cornerstone Staffing
01.2017 - 01.2019

Team Member

Raising Cane's
01.2017 - 03.2017

Team Member

Paciugo
11.2015 - 01.2016

Team Member/Host/Shift Supervisor/Store Trainer

Auntie Anne's Pretzels
02.2015 - 09.2017

Cashier/Host/Line/Prep Cook

Chipotle Mexican Grill
12.2013 - 06.2014

Shift Supervisor

Braum's Ice Cream and Dairy Stores
06.2013 - 07.2014

High School Diploma -

Lancaster High School