Felicia Grado
Colorado Springs
Summary
Dynamic professional with a proven track record at Peak Vista Community Health Centers, enhancing navigational accuracy and streamlining communication. Skilled in team coordination and emergency response, I excel in high-stress decision-making and multitasking. Demonstrated ability to improve operational workflows at Grifols Talecris Plasma, boosting customer satisfaction through effective communication and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Resource Navigator/Receptionist
Peak Vista Community Health Centers
07.2021 - 01.2025
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
- Maintained referrals for providers. Making sure that the referrals are sent to the correct locations.
- I made sure the providers received patients messages in a timely manner in the patients charts.
- I made the patients appointments for the providers.
- Checking patients medical insurance daily.
Operations Supervisor
Grifols Talecris Plasma
05.2011 - 05.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Graduate Certificate - Medical Assistant
12-2010
GED -
05-1997
Skills
- Team coordination experience
- Emergency response training
- Time management
- Multitasking
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Effective communication
- Decision-making
- Adaptability and flexibility
Certification
- OSHA Certified
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Timeline
Resource Navigator/Receptionist - Peak Vista Community Health Centers
07.2021 - 01.2025
Operations Supervisor - Grifols Talecris Plasma
05.2011 - 05.2020
- OSHA Certified
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Pima Medical Institute - Graduate Certificate, Medical Assistant
La Junta High School - GED,
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