Felicia Grimes

• Originate conventional, FHA, and VA loans; perform pre-approval credit analysis including full review of credit reports, FICO scores, tradelines, collections, bankruptcies, and foreclosures to determine borrower risk layering.
• Conduct detailed financial analysis of income (W2, self-employed, rental, retirement, commission), assets, liabilities, and DTI using Encompass 360 and Calyx Point to calculate ability-to-repay and ensure compliance with agency and investor guidelines.
• Utilized Optimal Blue PPE and Loansifter for product pricing and eligibility matching, ensuring borrowers receive the most appropriate loan products based on credit profile and risk layering.
• Identify and escalate fraud indicators using IRS 4506-C Transcript verification and SSA-89 validation; flag income inflation, asset misrepresentation, occupancy fraud, undisclosed liabilities.
• Ensure strict compliance with TRID, federal/state lending regulations, fair lending, and BSA/AML requirements; maintain clean, audit-ready loan files.
• Manage referral partner relationships (realtors, financial advisors) to increase pull-through rates and reduce loan fallout through proactive condition clearing and timeline management.

• Managed full residential transaction lifecycle from buyer/seller consultation through closing, including financial qualification review, contract negotiation, and escrow coordination.
• Analyzed buyer credit profiles, debt-to-income ratios, and loan product suitability (Conventional, FHA, VA) to pre-qualify clients and refer them to lender partners with accurate financial expectations.
• Reviewed seller net sheets, closing cost breakdowns, property tax assessments, and title commitments to advise clients on financial outcomes of purchase/sale offers.
• Coordinated with lender partners, title companies, home inspectors, and appraisers to resolve financing conditions, appraisal gaps, and contract contingencies within tight deadlines.
• Generated repeat and referral business through detailed post-closing financial follow-up, market analysis presentations, and CRM-driven lead nurturing – directly contributing to 25+ closed transactions.

· Leadership & Team Management: Led and mentored a team of 5 eMortgage specialists, overseeing daily operations, workflow distribution, and production targets. Conducted regular performance reviews, provided ongoing training, and served as the primary point of escalation for complex transactions and client issues.

· eMortgage Operations: Managed end-to-end eMortgage processing, including eClosings, eNotes, eVaults, and digital document management. Ensured all eMortgage transactions complied with MERS eRegistry, MISMO standards, and investor guidelines.

· Credit & Financial Analysis: Reviewed complex borrower credit profiles, income documentation, and asset statements for eMortgage transactions. Assessed risk layering factors including DTI, LTV, credit history, and compensating factors to ensure alignment with investor guidelines (Fannie Mae, Freddie Mac, FHA, VA).

· Risk & Compliance Oversight: Ensured strict adherence to TRID, fair lending (Reg B), BSA/AML, and HMDA/CRA compliance. Maintained audit-ready eMortgage files with complete documentation of credit decisions and exception justifications.

· Fraud Detection & Prevention: Identified and escalated fraud indicators including income inflation, asset misrepresentation, occupancy fraud, and identity fraud using fraud detection tools and IRS 4506-C transcript verification.

· Regulatory Compliance: Maintained compliance with federal and state lending regulations, agency guidelines, and investor requirements. Stayed current with evolving eMortgage regulations and industry best practices.

· Process Improvement: Implemented workflow improvements and technology solutions to increase processing efficiency, reduce turnaround times, and enhance the overall eMortgage experience for borrowers and internal stakeholders.

· Stakeholder Collaboration: Partnered with internal underwriting, compliance, and legal teams to ensure seamless eMortgage execution. Acted as the primary liaison for external vendors, title companies, and settlement agents on eMortgage matters.

· Reporting & Analytics: Developed and monitored Key Performance Indicators (KPIs) for the eMortgage Services team using Power BI dashboards. Presented operational performance and risk insights to senior leadership.

· Technology & Systems: Utilized Encompass 360, Calyx Point, and other LOS platforms for eMortgage processing. Leveraged Optimal Blue PPE and Loansifter for product pricing and eligibility matching. Ensured accurate eNote and eVault management through MERS eRegistry.

• Provided independent second-line risk oversight for auto loan portfolios, used Power BI and Tableau to build risk dashboards tracking and identifying emerging credit risks (deteriorating scorecard performance, shifting delinquencies, collateral value trends) and recommending corrective action prior to material loss.
• Analyzed credit scorecards, risk-based pricing models, residual risk, and vintage loss curves using SQL and SAS; presented actionable risk insights to senior leadership to optimize underwriting thresholds and loan approval strategies.
• Developed, monitored, and reported Key Risk Indicators (KRIs), control limits, and risk-adjusted return metrics in MS Excel, directly supporting portfolio performance and loss mitigation.
• Reviewed complex borrower credit profiles (credit bureau data via LexisNexis Risk Solutions, PTI, LTV, derogatory events, income stability) to ensure alignment with risk appetite, investor guidelines, and fair lending regulations.
• Mentored junior credit analysts on credit policy interpretation, exception management, fraud pattern recognition using FICO Falcon Fraud Manager, and accurate risk tiering.
• Collaborated with first line underwriting and analytics teams to refine risk strategies based on actual portfolio performance and macroeconomic indicators.

• Performed full-file credit underwriting for consumer credit applications, verifying income (W2, self-employed, rental), assets, employment history, and credit bureau data from ChexSystems and Early Warning Services to determine ability-to-pay and creditworthiness.
• Analyzed complex financial documents including tax returns, (with IRS 4506-C transcript verification) bank statements, pay stubs, and profit/loss statements to identify inconsistencies, undisclosed liabilities, and fraud red flags.
• Applied risk layering techniques to evaluate multiple risk factors (high DTI, low reserves, recent derogatory events) and recommended approval, conditional approval, or denial based on investor guidelines.
• Utilized automated underwriting systems (DU/LP) and Compliance Ease for HDMA/CRA compliance to assess conventional and government loan products for compliance with Fannie Mae, Freddie Mac, FHA, and VA standards.
• Maintained QC-driven underwriting files with complete documentation of credit decisions, compensating factors, and exception justifications for audit trail and regulatory compliance.

• Verified and analyzed credit reports, appraisal valuations, income documentation (w2s, tax returns, pay stubs), asset statements, and regulatory compliance forms to prepare complete loan files for underwriting review.
• Calculated borrower DTI, LTV, CLTV and residual income to identify qualifying ratios and flag files that required compensating factors or exceptions.
• Used DU (Desktop Underwriter), LP (Loan Prospector), and MERS Lien Report to run automated underwriting findings and verify mortgage lien status; interpreted AUS recommendations and identified missing documentation or risk conditions.
• Reconciled asset statements using Encompass 360 to verify source of down payment, reserves, and gift funds; identified large unexplained deposits or unseasoned funds per investor guidelines.
• Maintained detailed underwriting logs and conditions tracking in Unifi, ensuring all credit and financial documentation met federal lending regulations and internal quality control standards.

• Approved or denied credit within delegated authority after thorough review of credit applications, bureau data from ChexSystems and Early Warning Services, income documentation, and identity verification via SSA-89.
• Detected and investigated fraudulent transactions and application red flags including income inflation, identity theft, synthetic identities, occupancy fraud, and asset misrepresentation using FICO Falcon Fraud Manager.
• Analyzed credit queue data to identify fraud patterns and emerging risk trends; escalated high-risk files to senior fraud investigators with detailed documentation in LexisNexis Risk Solutions.
• Managed vendor relationships for fraud detection tools and credit verification services; ensured timely processing while maintaining compliance with internal fraud policies.
• Prepared clear, actionable fraud risk reports for credit leadership using Power BI dashboards, including findings, recommended denial rationale, and process improvement suggestions to reduce future fraud exposure.