Felicia Henderson
Weatherford
Summary
Dynamic worker with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kavatender
KAVA CULTURE COMPANY
08.2023 - Current
- I am opening staff at this new location
- I am the lead night closer and I am in charge of the social media
Inside Sales Representative
Campus Box Media
11.2023 - 01.2024
- Generate leads
- Maintain client relationships
- Discuss marketing packages
- Assess clients marketing needs and expectations
Bartender/Event Coordinator
McFly’s Pub
03.2021 - 04.2023
- Planning events
- Social media advertising
- Setting up and breaking down from the events
- Training new hires
- Weekend bartending
Bartender
8ball Billiards
09.2021 - 12.2021
- I was the weekend bartender
- Maintaining the bar and keeping all guests served and happy
- Shutting down the bar according to health safety code
- Keeping up with fast paced drink orders and running an accurate register
Bartender/Manager
The50/50 Club
04.2018 - 09.2021
- I am head bartender and manager for The50/50 Club
- My responsibilities include
- Running and coordinating bar events for the establishment
- Liquor orders and inventory check
- Hiring and paying entertainment
- Hiring and scheduling employees
Bartender
Applebees
03.2018 - 12.2018
- My duties included
- Preforming quality health standard checks and maintaining those standards
- Replenishing stock and preparing garnishes for beverages
- Preparing orders for the restaurant while maintaining my bar area
Server/Trainer/Bartender
Montana Restaurant
04.2016 - 03.2017
- I was a team lead and had the responsibility of training new hires and preparing them to preform their job in the best way possible
Education
High school or equivalent -
Python Backend Development - Python Backend Development
W3Schools.com
Online05-2026
Skills
- Bartending
- Team management
- Events Management
- B2B
- Leadership
- Restaurant experience
- POS
- Sales
- Inside sales
- Event Planning
- Restaurant management
- Customer service
- Cold calling
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
Certification
- GED October2021 to Present
- Food Handler Certification
- Food Handler
- TABC
Links
https://www.linkedin.com/in/felicia-henderson-790932139/
Assessments
- Sales skills — Proficient June2022 Influencing and negotiating with customers Full results: Proficient
- Outside sales — Proficient April2022 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
- Supervisory skills: Motivating & assessing employees — Proficient August2020 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
- Call center customer service — Proficient June2022 Demonstrating customer service skills in a call center setting Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Inside Sales Representative
Campus Box Media
11.2023 - 01.2024
Kavatender
KAVA CULTURE COMPANY
08.2023 - Current
Bartender
8ball Billiards
09.2021 - 12.2021
Bartender/Event Coordinator
McFly’s Pub
03.2021 - 04.2023
Bartender/Manager
The50/50 Club
04.2018 - 09.2021
Bartender
Applebees
03.2018 - 12.2018
Server/Trainer/Bartender
Montana Restaurant
04.2016 - 03.2017
- GED October2021 to Present
- Food Handler Certification
- Food Handler
- TABC
High school or equivalent -
Python Backend Development - Python Backend Development
W3Schools.com
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