Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Hill

Baton Rouge,LA

Summary

Results-driven technology and mechanical professional with exceptional technical skills and a proven track record in software management, system administration, and equipment oversight. Known for strong problem-solving abilities that enhance performance while effectively collaborating on diverse projects. Safety-focused and reliable, with expertise in mechanical repairs and maintaining organized workspaces, committed to achieving team objectives in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Master Barber

Self-employeed
Baton Rouge, LA
05.2015 - Current
  • Maintained the cleanliness of work areas and sanitized all equipment before use.
  • Ensured compliance with local health regulations related to barbering services.
  • Maintained loyal and consistent clientele and gained new clients through social media promotion.
  • Followed safety procedures when working with sharp tools or chemicals.
  • Cleaned and sterilized scissors, combs and clippers in alignment with safety and sanitation standards.
  • Demonstrated expertise in using a variety of barbering tools such as clippers, scissors, straight razors, and combs.

Wire Technician

AT&T
Baton Rouge, LA
05.2013 - 02.2014
  • Repaired and maintained production machinery in accordance with manufacturer specifications.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Kept records of parts and equipment used in projects to update inventory.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Documented repair methods and maintenance processes to improve support analysis.
  • Maintained equipment performance by cleaning and lubricating components.

Satellite Installation Technician

Multiband-Direct TV
Geismar, LA
06.2010 - 04.2013
  • Climbed poles and ladders to install, maintain or inspect equipment.
  • Updated knowledge of industry standards related to satellite technology advancements.
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
  • Assembled and installed communication equipment.
  • Programmed receiver boxes according to customer specifications.
  • Checked, calibrated, and adjusted equipment as needed.
  • Set up receivers, amplifiers, switches, modulators, and antennas as required by the job order.
  • Adhered strictly to company policies related to customer service satisfaction levels.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Installed and aligned satellite dishes to receive optimal signal strength.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Verified that no obstructions were present which could interfere with signal reception.
  • Ensured that all tools, parts, supplies, and equipment were available before starting an installation.
  • Tested connections to verify power supplies and communication link functionality.
  • Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
  • Managed fast-paced daily workload of appointments at residential and business locations.
  • Repaired faulty wiring connections or damaged cables due to weather conditions.
  • Installed and repaired distribution racks and cables.
  • Installed in-home devices, programmed settings, and trained customers on basic use.
  • Provided technical support to customers regarding installation issues.
  • Maintained accurate records of all services rendered and materials used during installations.
  • Set up internet services, placed routers, and configured WiFi access.
  • Dug trenches through gravel, rocks, and tree roots to lay cable.
  • Gained customer approval of installation specifics, including dish location, before beginning work.
  • Maintained a safe working environment by following all safety protocols and procedures.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
  • Ran wires between components and to outside cable systems.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.

Field Service Retention Tech

Cox Communications
Baton Rouge, LA
03.2007 - 08.2010
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Disassembled machinery.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Removed components or parts as needed.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Performed routine maintenance on company vehicles.
  • Assisted in the development of disaster recovery plans for critical IT infrastructure components.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Education

Trade Certification - Network Operations & Field Premises Technology

Bellsouth
Jackson, MS
07-2013

Vocational Certification - Career And Technical Education

Cox University
Prairieville, LA
11-2007

High School Diploma -

Citrus High School
Baldwin Park, CA
06-1996

Some College (No Degree) - Industrial Engineering

Baton Rouge Community College
Baton Rouge, LA

Skills

  • Customer service
  • Health regulation compliance
  • Sanitation practices
  • Mechanical troubleshooting
  • Preventive maintenance
  • Diagnostic testing
  • Machine assembly
  • Problem solving
  • Documenting repairs
  • Field repairs
  • Installation and maintenance
  • Schematic interpretation
  • OSHA certification
  • Vehicle maintenance
  • Repair and installation
  • Tool management
  • Service quality
  • Machinery repair
  • Replacing parts
  • Gasket replacements
  • Automatic transmissions

Timeline

Master Barber

Self-employeed
05.2015 - Current

Wire Technician

AT&T
05.2013 - 02.2014

Satellite Installation Technician

Multiband-Direct TV
06.2010 - 04.2013

Field Service Retention Tech

Cox Communications
03.2007 - 08.2010

Trade Certification - Network Operations & Field Premises Technology

Bellsouth

Vocational Certification - Career And Technical Education

Cox University

High School Diploma -

Citrus High School

Some College (No Degree) - Industrial Engineering

Baton Rouge Community College

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Felicia Hill