Jason Burns
Huntsville,AL
Summary
Currently an experienced professional with 9 yes experience in IT. Seeking a position with a focus on cybersecurity within information technology. A proven track record with troubleshooting hardware and software, network configurations, Linux, and cyber security integration. Effective leadership and management skills for successful, productive IT teams. Offering strong technical knowledge, problem solving abilities, and a passion for ensuring cybersecurity and network integrity. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Master Barber
Heavy's Fresh Cuts
Huntsville, Alabama
05.2007 - Current
- Provided hair cutting, shaving, and styling services to male customers according to their individual preferences.
- Demonstrated expertise in using a variety of barbering tools such as clippers, scissors, straight razors, and combs.
- Maintained the cleanliness of work areas and sanitized all equipment before use.
- Educated customers on the best products for their particular hair type and needs.
- Kept records of customer visits including treatments performed, products used, payment received.
- Followed safety procedures when working with sharp tools or chemicals.
- Advocated for customer satisfaction by providing quality service at all times.
- Developed relationships with clients to ensure repeat business opportunities.
- Ensured compliance with local health regulations related to barbering services.
- Offered advice to customers on hairstyles that would suit them best.
- Listened attentively to customer requests regarding desired haircuts or styles.
- Assisted other team members in achieving daily goals.
- Monitored inventory levels of supplies needed for barber shop operations.
- Scheduled appointments for customers over the phone or online booking systems.
- Managed cash register transactions accurately and efficiently during busy periods.
- Attended educational workshops hosted by vendors or manufacturers of professional barbering products.
- Increased business profits by 20% by optimizing processes, improving team performance and increasing customer satisfaction.
- Increased business profits by 20% by optimizing processes, improving team performance and increasing customer satisfaction.
- Maintained business compliance with government regulations covering industry and licenses.
- Sanitized equipment and parts and maintained work areas in neat fashion.
Junior Data Analyst
EnableComp
Franklin, TN
01.2016 - 01.2020
- Analyzed and interpreted complex data sets using statistical techniques, providing valuable insights into system performance and security
- Collaborated with team members and vendors to submit purchase orders in preparation of requisitions
- Led the development of EOM (End of Month) reports to disburse to assigned facility CFOs and Inventory Control Analyst (EBOS/MMAT)
- Researched various vendors to source IT solutions needed to effectively administer employee management, visual merchandising, and asset protection
- Collaborated with IT and security teams to implement data-driven strategies for enhancing cloud security
- Developed and delivered training programs for staff on data analysis tools and methodologies
- Developed and implemented statistical models to analyze large datasets, providing actionable insights to enhance cloud security measures
- Utilized advanced data visualization tools to communicate findings and trends effectively to both technical and non-technical stakeholders
- Collaborated with cybersecurity experts to identify patterns and anomalies in data, contributing to the development of robust threat detection mechanisms
- Conducted regular assessments of cloud security protocols, ensuring compliance with industry standards and regulations.
IT Support Specialist
Community Health Systems
Franklin, TN
01.2011 - 01.2016
- Processed customer refunds utilizing large-scale database systems such as Artiva, Obsidian, and BAART Medhost
- Assisted customers in troubleshooting hardware and software issues, providing step-by-step guidance to resolve technical problems effectively
- Performed comprehensive analysis of customer data and developed reports and provided the reports to the management team
- Conducted basic IT training sessions for non-technical staff members, enabling them to use various software and tools more effectively
- Reviewed denied claims and researched opportunities for appeal, working no authorizations, and secured authorizations through third-party payors
- Interfaced with cross-functional groups from sales, marketing, and product development departments to manage day-to-day operations including training
- Identified and implemented solutions for maximizing profit goals by formulating pricing policies in accordance with company guidelines
- Lead data analysis initiatives, collaborating with cross-functional teams to identify security vulnerabilities and recommend strategic improvements
- Created and maintained comprehensive documentation of data analysis processes, ensuring transparency and repeatability.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
05-2022
Skills
- Troubleshooting hardware
- Windows
- Statistical Modeling
- Data Visualization
- Database Management
- Time Management
- Data Analysis
- MacOS
- Troubleshooting software
- Network Configurations
- Problem Solving
- Communication
- Linux
- Cybersecurity
- Networking
- Critical Thinking
- Microsoft Suite
- Customer Service
- Customer Service Excellence
- Outstanding Client Retention
- Client Needs Assessment
- Client Consultations
- Team Collaboration
- Accurate Money Handling
- Licensed Barber
- Regulatory Compliance
Certification
CompTIA Security+, SY0-601, 2023-10-01
Timeline
Junior Data Analyst
EnableComp
01.2016 - 01.2020
IT Support Specialist
Community Health Systems
01.2011 - 01.2016
Master Barber
Heavy's Fresh Cuts
05.2007 - Current
Bachelor of Science - Computer Science
Southern New Hampshire University
CompTIA Security+, SY0-601, 2023-10-01
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