Felicia Hill
Roy's at Desert Ridge Resort
El Mirage,AZ
Summary
Dedicated and detail-oriented professional with over three years of customer service experience and a diverse background in hospitality, administrative support, education, healthcare, and transcription. Proficient in Microsoft Office Suite with strong organizational, communication, and multitasking skills. Recognized for delivering exceptional customer service, maintaining accuracy, and building positive relationships with customers, guests, and colleagues. Dependable, adaptable, and committed to contributing to team success.
Work History
Hostess
- Greeted guests and created a welcoming dining experience.
- Managed reservations, seating arrangements, and guest inquiries.
- Answered incoming phone calls and coordinated with restaurant staff to ensure excellent customer service.
Hostess / Server
- Delivered outstanding customer service in a fast-paced restaurant environment.
- Seated guests, managed waitlists, served food and beverages, and ensured guest satisfaction.
- Maintained a clean, organized dining area while working collaboratively with team members.
Transcriptionist
- Transcribed audio recordings into accurate written documents.
- Maintained confidentiality while meeting strict deadlines.
- Demonstrated excellent typing, grammar, proofreading, and attention to detail.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
One-Year-Old Teacher
- Provided a safe, nurturing, and engaging classroom environment.
- Planned educational activities and monitored children's development.
- Communicated effectively with parents while maintaining classroom safety.
Resident Support Assistant
- Assisted residents while providing compassionate customer service.
- Supported daily operations and maintained professional communication with residents, families, and staff.
- Assisted in daily living activities, promoting independence among residents.
Education
High School Diploma
Some College Coursework
Skills
Reservation Scheduling
Customer Service
Guest Interaction
Table Management
Attention to Detail
Organization & Time Management
Multitasking
Data Entry
Administrative Support
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
Problem Solving
Team Collaboration
Additional Qualifications
- Strong interpersonal and communication skills
- Excellent organizational abilities
- Ability to work independently and as part of a team
- Adaptable and dependable
- Strong attention to detail
- Experienced in fast-paced customer-focused environments
Timeline
One-Year-Old Teacher
Great Beginnings Preschool
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Hostess / Server
LongHorn Steakhouse
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Hostess
Roy's at Desert Ridge Resort
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Transcriptionist
Transcription Express
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Resident Support Assistant
Rehabilitation Center
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Cactus High School
High School Diploma
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