Cristian Vargas
Miami,FL
Summary
Energetic professional in hospitality management, known for high productivity, and efficiency in task completion. Also adaptable, with a quick learning ability and a talent for adjusting to new environments, I possess specialized skills in customer service, conflict resolution, and time management. Excel at communication and teamwork, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Senior VIP Host
LIV Nightclub - Fontainebleau Miami
Miami Beach, FL
04.2021 - Current
- Greeted and welcomed guests in a friendly manner while answering questions about the venues and delievering on expectations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Resolved any customer complaints or issues in a professional manner.
- Assisted with training new employees on VIP Host job duties.
- Responded to phone inquiries promptly from potential guests regarding the services offered by the venue and confirmed reservations.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Updated and maintained clientele databases with current information and promotional content.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Front Desk Receptionist
1000 Museum Miami Condo
Miami, FL
10.2020 - 04.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Managed the residence calendar and scheduled events.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled and confirmed appointments for clients and staff.
- Assisted with scheduling appointments, travel arrangements for staff, management, and residents.
- Handled incoming and outgoing mail and packages.
Education
High School Diploma -
Saunders Trades And Technical High School
Yonkers, NY06-2015
Some College (No Degree) -
Westchester Community College
Valhalla, NYSkills
- Customer service
- Reservation management
- Database maintenance
- VIP guest relations
- Employee training
- Conflict resolution
- Communication skills
- Relationship building
- Sales techniques
- Attention to detail
- Reservation scheduling
- Positive and professional
- Hospitality service expertise
Timeline
Senior VIP Host
LIV Nightclub - Fontainebleau Miami
04.2021 - Current
Front Desk Receptionist
1000 Museum Miami Condo
10.2020 - 04.2021
High School Diploma -
Saunders Trades And Technical High School
Some College (No Degree) -
Westchester Community College
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