FELICIA HOLMAN
Hampton,VA
Summary
Results-driven professional with experience in education, financial services, and client relations. Proven ability to support individuals in structured, regulated environments through clear communication, documentation, and adherence to federal, state, and local guidelines. Skilled in fostering supportive learning and service environments, managing sensitive records, collaborating with cross-functional teams, and adapting to evolving organizational needs to achieve positive outcomes.
Overview
9
9
years of professional experience
Work History
Associate Teacher
Newport News Public Schools
Newport News, VA
08.2023 - Current
- Interpret and comply with local, state, and federal regulations governing education programs and student services.
- Develop lesson plans and supplemental instructional materials aligned with Virginia Standards of Learning.
- Maintain accurate student records and ensure confidentiality of personally identifiable information (PII) in compliance with privacy requirements.
- Communicate regularly with students, parents/guardians, faculty, and administrators regarding academic progress and support needs.
- Create and maintain a safe, inclusive learning environment that supports diverse student needs.
- Document student progress, interventions, and outcomes to support performance improvement and reporting requirements.
- Full-Time
Licensed Insurance Agent
Kemper Life
Virginia
11.2021 - 08.2023
- Interpreted and complied with federal and state insurance regulations, policies, and procedures.
- Provided customer service to a diverse client base by explaining insurance products, eligibility, and coverage options.
- Maintained accurate client records and documentation in compliance with regulatory and company standards.
- Facilitated meetings with clients and internal stakeholders to review coverage and resolve issues.
- Developed outreach strategies to acquire new clients and maintain long-term relationships.
- Conducted client reviews and educational sessions to ensure understanding of benefits and services.
- Full-Time
- Remote
Recovery Associate Specialist
Capital One
Virginia
01.2017 - 11.2021
- Managed and reviewed financial account files to ensure compliance with policies and regulatory requirements.
- Performed case management by reconciling accounts, reviewing documentation, and resolving discrepancies.
- Communicated with customers to explain account status, repayment options, and compliance requirements.
- Maintained detailed and accurate records to support audits, reporting, and regulatory compliance.
- Collaborated with leadership and cross-functional teams to meet performance metrics.
- Managed high-volume caseloads with strong time management and prioritization.
- Full-Time
- Remote
Education
Bachelor of Science - Government Administration
Christopher Newport University
Newport News, VA05-1991
Skills
- Federal, State, and Local Regulatory Compliance
- Case Management & File Review
- Records Management & Documentation
- Customer Service & Client Relations
- Confidentiality & Data Protection
- Communication with Diverse Populations
- Process Improvement
- Collaboration with Leadership & Stakeholders
- Time Management & Workload Prioritization
- Classroom management
Timeline
Associate Teacher
Newport News Public Schools
08.2023 - Current
Licensed Insurance Agent
Kemper Life
11.2021 - 08.2023
Recovery Associate Specialist
Capital One
01.2017 - 11.2021
Bachelor of Science - Government Administration
Christopher Newport University