Felicia Hood
Smiths Station,AL
Summary
Dynamic Membership Specialist with a proven track record at Columbus Metropolitan YMCA, excelling in membership onboarding and database management. Recognized for enhancing community engagement through successful event coordination and delivering exceptional customer service. Skilled in conflict resolution and team training, fostering a collaborative environment that drives process improvement.
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Membership Specialist
Columbus Metropolitan YMCA
Columbus, GA
03.2022 - Current
- Assisted in onboarding new members, providing support during registration process.
- Responded to member inquiries, ensuring timely and accurate information delivery.
- Maintained membership database, updating records for accuracy and consistency.
- Collaborated with team to organize member events, enhancing community engagement.
- Provided training for new Membership Specialists, ensuring consistency in customer service standards across the department.
Cashier
Wade Properties
Columbus, GA
03.2011 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Assisted customers with inquiries, providing exceptional service and support.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with management to resolve customer complaints effectively and promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
ER Registrar
St Francis Hospital
Columbus, GA
03.2005 - 11.2007
- Registered patient information efficiently to ensure accurate medical records.
- Coordinated with healthcare staff to facilitate timely patient admissions and discharges.
- Managed insurance verification processes to streamline billing and improve revenue cycle.
- Implemented electronic health record updates to enhance patient data accessibility.
- Trained new registrars on hospital protocols and software systems for improved onboarding.
- Ensured compliance with hospital policies and regulations in all registration activities.
- Used electronic systems to enter provider orders and retrieve test results.
- Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Maintained physician and clinic schedules.
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
Education
No Degree - Business Administration And Management
CVCC
Phenix City, ALSkills
- Membership onboarding
- Customer service
- Membership database management
- Event coordination
- Conflict resolution
- Cash handling
- Insurance verification
- Electronic health records
- Patient registration
- Process improvement
- Relationship building
- Membership processing
- Written and oral communication
- Reception management
- Team Training
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Listening skills
Timeline
Membership Specialist
Columbus Metropolitan YMCA
03.2022 - Current
Cashier
Wade Properties
03.2011 - 10.2021
ER Registrar
St Francis Hospital
03.2005 - 11.2007
No Degree - Business Administration And Management
CVCC