Felicia Howell
Summary
I am a hard worker with years of experience in customer service. Eager to learn new information, team player, willing to assist my co- workers where there is a need. Experienced law enforcement officer.
Overview
14
14
years of professional experience
Work History
Seasonal Worker
UPS
12.2022 - 01.2023
- Delivered packages for the holidays, assisting drivers with any undelivered packages.
Service Representative
Nordstrom
06.2022 - 10.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accepted payments and updated accounts with latest information.
- Resolved concerns with products or services to help with retention and drive sales.
Cashier
Family Dollar
04.2022 - 06.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Residential Counselor
Community Service Group
06.2019 - 11.2020
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Supported residents in coping with emotions and fears through one-on-one sessions.
Resident Care Aide
Dekalb Community Service Group
03.2017 - 06.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Corrections Officer
New York City Department Of Corrections
01.1988 - 11.1997
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Education
Master of Arts - Adult Education
Strayer University
Atlanta, GA09.2023
Bachelor of Science - Criminal Justice
Strayer University
Atlanta, GA12.2020
Skills
- Active Listening
- Data Entry
- Teambuilding
- Self-Motivated
- Written Communication
- Planning and Coordination
- PPE Compliance
- Analytical and Critical Thinking
- Decision-Making
- Flexible and Adaptable
- Excellent Communication
- Critical Thinking
Timeline
Seasonal Worker
UPS
12.2022 - 01.2023
Service Representative
Nordstrom
06.2022 - 10.2022
Cashier
Family Dollar
04.2022 - 06.2022
Residential Counselor
Community Service Group
06.2019 - 11.2020
Resident Care Aide
Dekalb Community Service Group
03.2017 - 06.2019
Corrections Officer
New York City Department Of Corrections
01.1988 - 11.1997
Master of Arts - Adult Education
Strayer University
Bachelor of Science - Criminal Justice
Strayer University
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