Felicia Hudson

Monitored incoming review/approval requests and analyzed account-level hold recommendations to assess financial crimes risk and recommend appropriate actions. • Conduct research using appropriate investigative techniques to determine liability and impact of cases including mitigation of financial losses and/or business interruptions and consistency in the use of hard hold processes across Detection Ops. • Document quality issues and performance measures for management review • Identified control failures in bank processes and internal controls, contributing to improved compliance and risk management. • Performs detailed analyses to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products. • Provided information and assisted in the feedback and education process of other staff • Acted as a subject matter expert in financial crime risk • worked on a special project that created an option that streamlined a representative's time to close a case by 20 mins

• Conducted quality audits to ensure compliance with company standards.
• Developed and maintained quality assurance documentation and procedures.
• Collaborated with teams to identify and resolve quality issues effectively.

• Research and analyze moderately complex activity using multiple online systems • Monitored the Fraud Hotline, department email inboxes, Service View, and EFax for fraud case notifications and item dispositions. • Mitigated potential losses to the bank and implemented recovery strategies • Research transactions through multiple channels and systems • Create and maintain fraudulent activity logs/records/databases • Reconciled and summarized fraud losses to provide clear insights for management • Interpret data, identify trends and produce reports for management • Revised and implemented procedures and training materials to maximize efficiency. • Escalated suspicious activity referrals for further investigation for Loss Processing • Processed Unsolicited Account Requests S Handle Retail Fraud Claims • Work directly with wholesale customers, relationship managers various internal Wells Fargo Departments

• Analyzed financial transactions for potential fraudulent activities and patterns.
• Investigated suspicious account activity, documenting findings for further review.
• Collaborated with law enforcement on cases of financial crime and fraud.

• Reviewed financial transactions for suspicious activity, contributing to fraud prevention efforts
• Verified signatures on high dollar checks payable to businesses without fraud protection.
• Reviewed large-item and special-handling checks in assigned queues.
• Managed communication regarding 100 to 200 checks daily through calls and emails, ensuring timely resolution of issues
• Sorted checks into queues based on review findings and written procedures or verbal instructions.
• Process macros to identify items that require further review
• Process final pledge decisions and update database to include manual returns

• Resolved 50–70 internal partner inquiries daily, ensuring accurate and prompt case processing.
• Processed fraud claims with a 98% accuracy rate, systematically escalating high-risk matters.
• Ensured compliance with banking regulations across store/branch operations.
• Served as primary contact for branch/store support, addressing inquiries and issues.
• Coordinated communication between two banks during Wachovia/Wells Fargo acquisition, streamlining processes.

• Resolved customer complaints and provided effective solutions.
• Assisted customers with account inquiries and banking services.
• Educated customers on banking products and services available.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Developed strong relationships with customers by providing personalized assistance and support.
• Collaborated with team members to enhance customer service experiences.
• Trained new staff on customer service protocols and systems.
• Surpassed sales goals through implementation of successful marketing strategies.
• Prevented key account losses by researching discrepancies and correcting problems.