Dewey Birch

Work History

BSA Quality Assurance Manager

Randolph-Brooks Federal Credit Union

05.2022 - 04.2023

Grew and Developed the Quality Assurance Department
Established workflow to identify potential areas of compliance vulnerability and risk to develop and implement corrective action plans
Managed the development and execution of quality programs and monitoring and reporting on execution
QA/QC monitoring and reviewed suspicious activity referrals, investigations, elder fraud referrals, SAR filing, and alert disposition
Analyzed and reviewed alert dispositions, conclusions, and corrective actions to ensure the Bank's quality review standards are met
Reviewed and ensured proper disposition of case closures including the effectiveness of investigative work products to ensure the appropriate risk factors were considered in the overall SAR/No SAR decision
Reviewed SAR narratives and/or investigation documentation to ensure they consistently meet Bank Secrecy Act requirements, regulator expectations and internal policies (e.g., timeliness, accuracy, and completeness)
Conducted reviews of the work completed by the various teams in RBFCU to ensure best practices related to CDD/EDD, Investigations, CTRs, Sanctions, Fraud, and other business processes.
Developed customized reports, summarizing and presenting data in visually appealing format.
Updated and developed scripts and queries to extract and analyze data from multiple sources.
Created dashboards to monitor and track key performance indicators.
Identified patterns and trends in large data sets and provided actionable insights.

AVP Sr. Compliance Officer

FIU, Citigroup

08.2017 - 05.2022

Established workflow to identify potential areas of compliance vulnerability and risk to develop and implement corrective action plans
Monitored data export from internal and external systems, identifying and reporting potential risks
Documented and report investigation findings and prepare case files for review (e.g., Media search results, copies of statements/checks, results from internal system searches etc.)
Collected and examine financial statements and documents to assist in identifying unusual transaction patterns
Performed investigations resulting in Suspicious Activity Reports (SARs) and recommend relationship retention or termination base on the risk outcome
Interacted with Senior Management on Compliance, Legal and business sectors concerning AML issues
Follow-up with additional Point(s) of Contact (POC) as needed to identify additional information in support of investigation cases
Conducted Cross Sector reviews among multiple Citi business lines
Completed investigations on triage cases and identify items appropriate for Senior Management escalation.

Senior Compliance Analyst

MoneyGram International, Inc

09.2013 - 03.2017

Collaborated with contract team to review client contracts and facilitate personnel compliance training
Verified consistency in quality planning, quality control, quality insurance and quality improvement
Defined and developed policies and procedures for consumer reporting standards of accepted/rejected Money Service Business (MSB) requests for new Agents
Assisted to develop and enhance management information, and dashboard reporting on outcomes of monitoring activity in relation to identified risk
Implemented department wide Foreign Money Service Business (MSB) risk ranking tool to minimize company internal and external audit findings when Analysts are conducting investigations
Presented findings and recommendations to senior management within Legal and Compliance as well as key business stakeholders
Monitored/Reported control processes and KRI on processes for global Operational Reporting
Identified Office of Foreign Assets Control (OFAC) alerts in Actimize such as Political Exposed
Person, that may be, located and doing business with US Sanction and Embargo countries
Completed Suspicious Activity Reports (SAR) and Suspicious Transactions Reports (STR) on Domestic and International consumers /commercial entities
Provided information on trends and patterns to be used for potential control or rule enhancements to MoneyGram's Money Service Business (MSB) Compliance program
Performed confidential research and analysis of alerted international transactions generated by complex monitoring rules
Identified process improvements to increase efficiency and effectiveness of case work.

Compliance Officer

JPMorgan Chase

11.2012 - 09.2013

Enforced compliance with government regulations and company policies
Provided training and mentoring to AML Operations Managers and Analysts on investigative techniques, internal systems, products and money laundering policy and regulation
Completed Quality Assurance reviews and alerts concerning Treasury Services & Correspondent clients
Reconciled procedural disputes between QA Auditors and Operations Analysts
Assessed end results of various investigations, which alerted for unusual activity and ensuring that Suspicious Activity Reports (SAR) were filed in accordance with federal regulations
Ensured that significant cases with potential cause to reputational risk are escalated to Compliance Director and providing feedback to investigative teams
Conducted QA monthly peer reviews to ensure quality management auditors' adherence to Operations and Quality Assurance procedures
Completed Office of Foreign Assets Control (OFAC) List Screening sampling for N
America, Asia & Europe line of businesses
Supervised and trained new hires/consultants on Quality Assurance/Quality Control procedures and reviews
Developed and implemented training manuals for Quality Assurance Team.

Banker II

Universal, First Victoria Bank

04.2011 - 11.2012

Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Utilized Silverlake system to conduct enhanced KYC, due diligence on consumer and commercial accounts before account opening
Delivered exceptional Service to internal & external clients by executing financial transactions and resolving service issues in accordance with bank policy and procedure
Proactively advised consumer and business clients in their selection of various accounts, loans and other products
Planned and coordinated events such as conferences, customer appreciation and employee appreciation events
Observed personal bankers account opening procedures and supervised teller transactions
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Sales Service Specialist

Bank of America

09.2007 - 11.2010

Researched client requests to create best possible solutions for diverse needs
Troubleshot sales and service operations to increase profitability and bring positive organizational change
Kept senior managers informed about sales activities, current inventory and other metrics via timely reports
Provide daily sales reports to Branch Manager with breakdown of daily sales, and individual staff productivity
Assisted tellers in daily transactions and was assigned supervisor override authority for higher value transactions
Held off-site account openings providing convenience to customers and their employers
Supervised and coached teller staff to ensure high level of customer service and sales
Supervised processing of G-Ledger accounts, mortgage loans and office supplies
Always maintained regular compliance training to remain within banking protocol
Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.

Summary

Overview

Work History

BSA Quality Assurance Manager

AVP Sr. Compliance Officer

Senior Compliance Analyst

Compliance Officer

Banker II

Sales Service Specialist

Education

ACAMS – In Progress - Criminal Justice

Skills

Timeline

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