Felicia Hughes
Holbrook,MA
Summary
Detail-oriented and reliable professional with a passion for making a meaningful impact through the utilization of skills and talents. Known for providing exceptional customer service, prioritizing patient needs, and collaborating effectively to address challenges. Proven track record of meeting deadlines, delivering accurate information, and efficiently prioritizing tasks.
Overview
12
12
years of professional experience
Work History
Milieu Counselor
Boston Children's Hospital
Boston, MA
02.2021 - 03.2024
- Facilitated patient involvement in therapeutic sessions while awaiting program placement.
Patient Access Representative
Boston Children's Hospital
Boston, MA
09.2023 - 01.2024
- Managed patient registration processes, ensuring accurate demographic and insurance data entry.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Coordinated scheduling of appointments, optimizing provider availability and patient access.
- Trained new staff on patient access protocols and systems to improve operational efficiency.
Paraprofessional/Teacher's Aide
South Shore Educational Collaborative
Hingham, MA
10.2020 - 02.2021
- Enhanced educational experiences for children in specialized environments.
- Ensured students remained attentive throughout lessons.
- Aided in organizing instructional activities.
- Conducted one-on-one sessions with students as required.
- Maximized student capability through effective guidance.
House Manager
Chamberlain International School
Middleboro, MA
01.2019 - 10.2020
- Directed staff operations in therapeutic setting.
- Contributed to ongoing discussions and skill development.
- Coordinated weekly budget distribution for residence.
- Developed weekly menus aligned with health standards and allergy requirements.
- Executed prompt medication distribution.
- Maintained strict adherence to company protocols.
- Facilitated student travel to work and activities.
Manager
Honey Dew Donuts
Raynham, MA
08.2012 - 03.2019
- Oversaw store operations and personnel.
- Handled all aspects of payroll and cash transactions.
- Directed everyday business processes.
- Managed workforce of 10 employees to ensure productivity and efficiency.
- Coordinated advertising initiatives, sales operations, inventory supervision, and customer interaction.
- Directed team activities during scheduled shifts
- Led instructional programs for newly recruited employees and bakers.
Mental Health Specialist
Highpoint Treatment Center
Middleboro, MA
01.2017 - 06.2017
- Delivered direct care to patients in inpatient psychiatric units, ensuring safety.
- Coordinated arrival procedures for new patients.
- Ensured safety by performing routine inspections of bedrooms and shared spaces in collaboration with nursing staff.
- Contributed to patient restraint during critical situations.
Education
High school diploma - undefined
Bridgewater-Raynham Regional High school
Skills
- Microsoft Office
- Epic
- Powerchart
- HIPAA compliance
- Teamwork and collaboration
- Customer Service
Timeline
Patient Access Representative
Boston Children's Hospital
09.2023 - 01.2024
Milieu Counselor
Boston Children's Hospital
02.2021 - 03.2024
Paraprofessional/Teacher's Aide
South Shore Educational Collaborative
10.2020 - 02.2021
House Manager
Chamberlain International School
01.2019 - 10.2020
Mental Health Specialist
Highpoint Treatment Center
01.2017 - 06.2017
Manager
Honey Dew Donuts
08.2012 - 03.2019
High school diploma - undefined
Bridgewater-Raynham Regional High school