Felicia Jiles
Bronx,NY
Summary
Administrative and medical support professional with experience in patient intake, medical records, data entry, and front-desk operations. Strong organizational skills and commitment to confidentiality.
Overview
19
19
years of professional experience
Work History
Admissions Clerk
Lincoln Hospital
The Bronx, NY
02.2003 - 10.2003
- Processed patient admissions and registrations efficiently to ensure smooth workflow.
- Maintained accurate patient records in electronic health systems for compliance and reference.
- Assisted patients with insurance verification, ensuring clear understanding of coverage options.
- Coordinated communication between departments to streamline patient flow and service delivery.
- Actively participated in staff meetings which led to improved communication among team members.
- Handled inquiries from patients and families, providing timely information and support.
Medical Records Clerk
Weill Cornell Hospital
New York, NY
10.2002 - 02.2003
- Organized patient records according to established protocols for efficient retrieval and processing.
- Maintained accurate data entry in electronic health record systems, ensuring compliance with regulations.
- Assisted in the preparation of medical documents for audits and inspections, supporting quality assurance efforts.
- Collaborated with healthcare staff to resolve discrepancies in medical documentation, enhancing overall accuracy.
- Implemented a streamlined filing system that improved access to patient information across departments.
Police Officer (Retired)
NYPD
01.2014 - 01.2022
Traffic Agent
NYPD
01.2003 - 01.2014
Education
High School Diploma - College Coursework Completed
Skills
Administrative Support
Data Entry
Record Management
Customer Service
Confidentiality
HIPAA Compliance
Bilingual English & Spanish
Focus
Clerical & Medical Administration
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Additional Information
Certify in Spanish speaking
Languages
Spanish
Native or Bilingual
Timeline
Police Officer (Retired)
NYPD
01.2014 - 01.2022
Admissions Clerk
Lincoln Hospital
02.2003 - 10.2003
Traffic Agent
NYPD
01.2003 - 01.2014
Medical Records Clerk
Weill Cornell Hospital
10.2002 - 02.2003