Jorge Guzman
Bayside,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Admissions Clerk
Miami Dade College
Homestead, FL
12.2022 - 02.2024
- Greeted prospective students and answered any questions they had regarding the admissions process.
- Provided customer service support to current and potential students via phone or email inquiries.
- Updated records in the student information system as needed throughout the admissions process.
- Collaborated with various departments such as Academic Advising, Financial Aid, Student Accounts., to coordinate services related to admissions processes.
- Reviewed documents submitted by applicants such as letters of recommendation, test scores, essays., ensuring they met institutional requirements.
- Explained school policies and enrollment process to students and families.
Head Cashier
Old Navy
Homestead, FL
07.2019 - 04.2022
- Provided information on our reward program, store card, merchandise, and promotions
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, vouchers, balancing cash drawers, and making deposits
- Trained new employees on the functions and proper usage of the Point of Sales systems
- Trained new employees on the company's customer loyalty program and credit card policies and procedures
- Informed and educated employees on the company's safety protocols to ensure adherence to the company work policies
Education
Associate of Arts in Computer Information Systems -
Miami Dade College
05.2021
High School Diploma -
Robert Morgan Educational Center
06.2017
Bachelor of Science in Information Systems Technology -
Miami Dade College
Skills
- MS Office (Word, Excel, Outlook, PowerPoint, Teams)
- Peoplesoft Software
- Google Suite (Docs, Sheets, Slides)
- Critical Thinking
- Interpersonal Skills
- Organizational Skills
- Decision Making
- Organizing Charts
- Telephone Etiquette
- Student Support
- Spreadsheet Development
- Administrative Support
- Scanning And Copying
- First-class customer service
- Punctual and dependable
Timeline
Admissions Clerk
Miami Dade College
12.2022 - 02.2024
Head Cashier
Old Navy
07.2019 - 04.2022
Associate of Arts in Computer Information Systems -
Miami Dade College
High School Diploma -
Robert Morgan Educational Center
Bachelor of Science in Information Systems Technology -
Miami Dade College