Gisele Winston
Baltimore,MD
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Results-driven Computer Information Systems coordinator with experience in writing, public speaking, customer relations, and database management. Skill sets encompassing bilingual client service, content management, social media strategy and presence, and project/workflow management, with the ability to provide creative, innovative, enthusiastic, and forward-thinking consultation in a team environment. Tech-savvy and smart Admissions Clerk equipped with experience in school administrative environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
21
21
years of professional experience
Work History
Admissions Clerk
Baltimore City Community College
Baltimore, MD
11.2022 - Current
- Delivers customer service to over 2,000 active learners in a higher education organization, reducing complaints by 30% while increasing customer satisfaction by 15%
- Manages student records and files to maintain accuracy and accountability for all BCCC learners
- Provides student-centered support in the areas of academic affairs, student affairs, and workforce development, relative to college admissions and matriculation.
Caregiver/Certified Medication Technician (CMT)
Providential Health Care
Baltimore, MD
02.2020 - 08.2021
- Performed essential daily hygiene and grooming of healthcare clients, increasing wellness, visibility, and esteem
- Administered oral and topical medications to clients under the supervision of a licensed nurse, and in accordance with state and federal rules and regulations
- Routinely monitored clients’ vital signs while documenting their responses and behavior.
Police Constable Court Clerk
Commonwealth of Dominica Police Forces
11.2015 - 07.2018
- Performed clerical support tasks such as data entry, report-taking, assisting staff members, and providing information to the public for the CDPF
- Assembled data on criminal offenses, stolen vehicles, booking sheets, and crime reports in preparation for court cases
- Provided customer service to the general population of the commonwealth of Dominica.
Data Entry Specialist / Customer Service Representative
Clear Harbor Dominica
11.2002 - 04.2007
- Served as customer care representative providing high-performance support for direct services (customer facing / interacting) and indirect services (administrative tasks, back-office processes)
- Entered essential customer information into the company’s central database for the purposes of marketing and logistics
- Delivered technical support services for efficient and effective customer care.
Education
Associate in Applied Science (AAS) - Computer Information Systems
05.2024
Skills
- Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams
- Adobe Acrobat Pro
- Zoom
- Database Entry
- Appointment Scheduling
- Compliance Knowledge
- Follow-Up Skills
- Microsoft Office
- Strong Organization
- Application Review
- Student Relations
- Confidentiality
- Student Recruiting
- Computer Literacy
- Hospitable and Friendly
- Application Processing
- Database Management
- Analytical
- Attention to Detail
- Supervision and Leadership
- Calm Under Pressure
- Computer literacy
- Spreadsheet management
- 45 WPM typing speed
- Mail handling
- Filing and data archiving
- Sorting and labeling
- Multi-line phone proficiency
Hobbies and Interests
- Dancing
- Traveling
- Reading
- Research
Affiliations
- It could be anything from bookkeeping, navigating through CRM or banner, helping students with what ever the need calls for including mentoring I never miss a dull moment.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Admissions Clerk - Baltimore City Community College
11.2022 - Current
Caregiver/Certified Medication Technician (CMT) - Providential Health Care
02.2020 - 08.2021
Police Constable Court Clerk - Commonwealth of Dominica Police Forces
11.2015 - 07.2018
Data Entry Specialist / Customer Service Representative - Clear Harbor Dominica
11.2002 - 04.2007
Baltimore City Community College - Associate in Applied Science (AAS), Computer Information Systems