Felicia Johnson
Antioch,IL
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Wisconsin Department of Human Services
11.2024 - Current
- Assist individuals with developmental disabilities in performing activities of daily living (ADLs), such as bathing, dressing, grooming, and feeding.
- Monitor and document patients' physical and emotional well-being, noting any changes in condition and reporting to supervising healthcare providers.
- Support with mobility, including transferring patients from beds to chairs and helping with walking or using mobility devices.
- Provide companionship and emotional support to patients, fostering a positive and nurturing environment.
- Coordinate with multidisciplinary teams, including nurses, social workers, and therapists, to ensure holistic care for patients.
- Promote a safe environment by following health and safety protocols and ensuring compliance with regulatory standards.
- Encourage and assist patients in participating in social, recreational, and vocational activities.
- Implement behavior management techniques and de-escalation strategies when necessary, maintaining a calm and supportive environment.
- Maintain confidentiality and respect patient privacy in accordance with HIPAA regulations.
Medical Assistant
Chest and Sleep Medicine Associates
12.2023 - Current
- Diagnostic Support: Conduct pulmonary function tests (PFTs) on patients using proper procedures as directed
- Appointment Scheduling: Schedule and confirm patient appointments, including follow-ups and diagnostic tests
- Insurance and Referrals: Process insurance claims, handle pre-authorizations, and manage patient referrals to specialists or for additional tests
- Communication: Coordinate with other healthcare providers, patients, and insurance companies to facilitate seamless care delivery and address any issues that arise
- Patient Education: Educate patients on treatment plans, medication use, and respiratory therapies
- Provide guidance on inhaler techniques and breathing exercises
- Medication Management: Administer injectable medications and treatments under the supervision of a physician, including nebulizers, inhalers, and other respiratory therapies
- Record Keeping: Accurately document patient information, test results, and treatment plans in electronic health records (EHR)
Phlebotomist, Donor Services Specialist
Vitalant
11.2022 - 07.2023
- Complied with company blood services directives, Standard Operating Procedures, and Exposure Control Plan policies
- Performed whole blood collection and provided post-donation care to ensure donor safety
- Assessed donor eligibility through detailed history and vital signs evaluation
- Conducted quality control, assembled, and maintained supplies and equipment for on-site and mobile blood drives
Care Coordinator/Supply Officer
Assure Home Health, Inc.
11.2021 - 09.2022
- Coordinated with external providers to manage outstanding medical documentation and daily work reports
- Scheduled and managed outpatient laboratory orders, Followed up on laboratory results, communicated findings to external providers and internal care teams
- Managed clinical supply chain, including product order management, inventory control, and distribution
- Built and maintained relationships with internal customers, distributors, and suppliers
Certified Medical Assistant, Care Management
Cancer Treatment Centers of America at Midwestern Regional Medical Center
08.2019 - 06.2021
- Performed delegated care tasks for assigned patient population, including clinical and administrative duties
- Obtained patient vitals, administered injections for vaccinations, chemotherapy, and other medications
- Assisted in minor in-clinic surgical procedures and verified patient medical history, allergies, and medications
- Gained extensive knowledge of various cancers and their treatments
- Floated across departments including Breast, Plastics, Urology, Surgical, Gynecology, and Lung
Phlebotomist/Medical Interviewer
Versiti (formerly BloodCenter of Wisconsin)
12.2016 - 02.2019
- Adhered to BloodCenter of Wisconsin blood services directives and Standard Operating Procedures
- Conducted whole blood collection, assessed donor eligibility, and ensured donor aftercare
- Maintained accurate and confidential donor records, participated in mobile operation setup and breakdown
- Performed quality control, assembled, and maintained supplies and equipment for mobile blood drives
Education
Certified Nursing Assistant
Wisconsin Department of Human Services
12-2024
Certified Medical Assistant -
Computer Systems Institute
06-2014
Skills
- Phlebotomy
- Donor Services
- Medical Documentation
- Supply Chain Logistics
- Clinical Support
- Administering Injections
- Assisting in Surgical Procedures
- Patient Care
- Inventory Management
- Managing Clinical Supplies
- Bathing assistance
- Alzheimer's and dementia care
- Basic life support
- Dressing assistance
Timeline
Certified Nursing Assistant
Wisconsin Department of Human Services
11.2024 - Current
Medical Assistant
Chest and Sleep Medicine Associates
12.2023 - Current
Phlebotomist, Donor Services Specialist
Vitalant
11.2022 - 07.2023
Care Coordinator/Supply Officer
Assure Home Health, Inc.
11.2021 - 09.2022
Certified Medical Assistant, Care Management
Cancer Treatment Centers of America at Midwestern Regional Medical Center
08.2019 - 06.2021
Phlebotomist/Medical Interviewer
Versiti (formerly BloodCenter of Wisconsin)
12.2016 - 02.2019
Certified Nursing Assistant
Wisconsin Department of Human Services
Certified Medical Assistant -
Computer Systems Institute
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