Felicia Karas
Orlando,FL
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
7/11
Orlando, FL
06.2024 - Current
- Processed cash, card, and mobile payments at 7-Eleven register.
- Greeted customers and answered questions about products and store services.
- Stocked shelves, coolers, and impulse displays with fresh merchandise.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Cleaned counters, floors, and restrooms to maintain store appearance.
- Reconciled register drawer and reported cash handling discrepancies to management.
- Followed store safety procedures and supported daily opening and closing tasks.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Complied with all health and safety regulations while performing job duties.
- Assisted customers with locating merchandise within the store.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Some College (No Degree) - Medical Technology
Valencia College
Orlando, FLSkills
- Cash handling
- POS operation
- Register reconciliation
- Payment processing
- Customer service
- Clear communication
- Attention to detail
- Problem solving
- Team collaboration
- Conflict resolution
- Patience and composure
- Time management
- Positive and professional
- Cash handling expertise
- Customer inquiries
- Stress management
- Multitasking and organization
- Calm demeanor
- Customer satisfaction
- Guest services
- Product recommendations
- POS system operation
Timeline
Customer Service Cashier
7/11
06.2024 - Current
Some College (No Degree) - Medical Technology
Valencia College